Name: E-mail: Phone: Objective: To work with an organisation which has customer focus approach and faith in management systems for establishing and institutionalizing improvements, and provides an environment for acquiring and practising innovative skills as a way of life with good career prospects on offer. Skills set: - Practising Six sigma methodology in a structured way and driving improvements - Competent in documenting and training of personnel the ISO / TS 16949: 2009 requirements and TL 9000 requirements. - Competent in establishing, documenting and training of personnel the ISO 14001: 2004 requirements - Establishing processes and systems inline with the EMS requirements - Establishing the methodology for capture and reporting compliance against the legal requirements. - Qualified for auditing against QMS standards including ISO 9001:2008, ISO/TS 16949: 2002, ISO 9001:2000, QS9000: 1998, ISO 9001:1994, EMS Standard ISO 14001:2004 and customer specific quality management system requirements - Coordinating with suppliers for supplier development - Expertise in utilising statistical techniques - DOE ( Both Taguchi & Shanin), SQC , SPC, DMAIC etc. - Proficient in TQM methodologies - Policy deployment), DWM, QAD, MpCp, QAD, QC story, deep analysis, causal analysis - Experienced in preparing documents for the TQM practices including DTQMP - Practised TPM methodologies – Why – Why analysis, PM analysis, 3P analysis etc - Expertise in quality management tools like APQP, PPAP, MSA, Kaizen, 5S, FTA, 8D problem solving. - Knowledge in PP module and QM Module of SAP R/3 - Well versed with Software Development Lifecycle Concepts Soft skills: - Quality focussed - Detail oriented - Genuine interest in customer satisfaction - Good interpersonal skills - Effective communication skills Work Experience: - Since April 20XX – Aug XX - 8 years - Assistant Manager - Quality Assurance - ABC India Limited. - Aug 20XX – Nov 20XX - Engineer–Quality Assurance - XYZ Private Limited. Current Responsibilities: - Development, Implementation and certification to TS16949: 2009 system requirements - Coordinating with customers related to customer complaints - Conducting system / process / product audits - Development, establishment, Implementation and certification of the Environment Management System requirements inline with ISO 14001:2004 Standards - Adherence to Legal and other requirements in Oman - Coordinating with customers on quality management system requirements - Analysing customer complaints for corrective & preventive action – as standing team member. - Advance Product Quality Planning activities – As a team member involved in preparation of Process flow, FMEA and control plans - Implementing TQM concepts – MFO, MpCp, DOE, DWM concepts - Capturing the requirements of customers, ensuring customer visits are executed as per the plan, coordinating the requirements related to customer are fulfilled both system wise and product wise - Capturing the customer requirements in terms of forecasts and evolve the organisation’s sales budget as part of the business planning process. - Be a quality voice at customer end and act as customer voice for the internal operations. . Previous organisation: Role: QMS and Customer care Lead Responsibilities as QMS Lead - Upgradation of ISO 9001:2000 to ISO 9001:2008 System requirements - Conducting system / process / product / GMP (Good Manufacturing Process) / CISA audits - Development and Implementation of TL 9000– Training and documentation - Coordinating with customers on quality management system requirements - Introducing TQM practices - Knowledge enhancement across the organisation by improving the Quality IQ achievement levels - Institutionalizing six sigma culture in the organisation - Championing the community of practices – a global initiative for enhancement of quality systems. - Evolution, establishment, implementation and review of organisation wide strategy -Reporting the management on the health of the quality function - Development and Implementation of TS16949: 2002 – Training and documentation Coordinating with customers related to customer complaints - Conducting system / process / product audits - Supplier quality assurance and supplier development in obtaining ISO 9001:2000 - Coordinating with customers on quality management system requirements - Analysing customer complaints for corrective & preventive action – as standing team member. - Deputy leader in a few ongoing ERP projects (Supplier chain management, customer complaints, vendor managements & Rejection management) through M/s Aurther Andersen - Advance Product Quality Planning activities – As a team member involved in preparation of Process flow, FMEA and control plans - Implementing TQM concepts – MFO, MpCp, DOE, DWM concepts under Prof. Tsuda guidance - Development & Implementation of PP and QM Modules of SAP using ASAP (Accelerated SAP) Work achievements: - 20XX - Successfully Implemented Quality Management System Requirements inline with the ISO / TS 16949: 2009 standard and achieved the QMS Certification - Successfully Implemented Environmental Management System Requirements inline with the ISO 14001: 2004 standard and achieved the EMS Certification - 20XX - Successful in establishing the EMARA Customer care function – a regional responsibility - Successful in evolving the 2009 strategy for the organisation - Established the CISA(Continuous Improvement System Audit) process - 20XX - Implemented and certified the quality systems in Motorola India Private Limited to TL9000 - Member of the team in implementing six sigma concepts - DMAIC methodology and reduced non conforming material inventory and enhancing supplier performance - Introduced VOIC (Voice of Internal Customer) concept and driven actions for improvement - 20XX - Member of change management team for: - Coordinating and implementing TPM concepts leading to the TPM Special award (in Sep 2007) - Successfully competed the documentation and passed the DTQMP (documentation assessment) for TQM concepts leading the Japan Quality Medal Certifications and Trainings: - Certified internal auditor for ISO 14001:2004 - Trained in Green belt by Motorola Master Black Belt - Trained in SAP R/3 by Wipro in PP and QM modules - Certified internal auditor for ISO / TS 16949 : 2002 Courses / seminars attended: - SAP level 1 and level 2 training – Conducted by Wipro for 15 days - Quality summit - Conducted by CII for 1 time - Kaizen conference - Conducted by CII for 2 times - SPC & SQC – Conducted by M/s Indian Statistical Institute for 3 days - DOE – Conducted by M/s Omnex for 3 days - APQP, PPAP FMEA – conducted by M/s BVQi for 5 days - Policy deployment and deep analysis – Conducted by Prof. Y Tsuda – Consultant JUSE - 5S and kaizen – Conducted by Prof. K Kawashima – Consultant JIPM - Green belt training – 5 days – Master black belt in Motorola Educational Qualifications: - Graduate in Mechanical Engineering – ABC University – 19XX Computer literacy: - OS : MSDOS and MS windows - Software : MS office Personal Details: - Date Of Birth: - Languages Known: - Address: