What is a call centre? - BPO FAQ

What is a call centre?

Call centres are voice based BPOs. These are usually used for sales, customer service or support activities.

What do you mean by following?

a.) Inbound call centre - Inbound call centres are the call centres which receive calls on behalf of their client – usually the support or customer service centres fall in this category.

b.) Outbound call centre – Outbound call centres are the call centres which make calls on behalf of their clients – usually the sales calls.

What is the difference between a BPO and a call centre?

Call centre is a subset of BPO.
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Discussion Board
BPO - Call centre difference.
Ok, so that means when I call a bank on the support number for help about my creadit card, it is inbound call centre.
And, when I receive calls from the bank telling me about various personal and home loans, it is outbound call centre.
The difference is clear now! Thanks!
Arpit Chopra 11-7-2011

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