2 IT Manager Resume Samples, Examples - Download Now!

Vivek XXXX
Contact: XXXX
Mail ID: XXXXX@gmail.com

Executive Summary: Experienced IT professional with an experience of around 10.0 years in implementation of sophisticated IT modules at network level, include IT Infrastructure Management, Project Management, IT Service Management, Data Center Management, IT Quality & Security Compliance Management & Leadership. Specialized in ITSM/ITIL Process design & Implementation. Currently designated as a Associate Manager IT Infrastructure & Project Management with XXXXX Company with responsibilities relating to the day to day management of IT Infrastructure related issues, vast Infrastructure setup experienced with well versed ISO27001/BS7799, ISO 9001, SAS70, BS25999, ISO20000, PCI defined guidelines Process.

Hardware

-All Kind of HP, IBM, DELL etc. manufactured Servers
-Cisco 7200, 3800, 2800, 2500, 2600, 1900, 1700 & other Series and Wi-Fi Routers
-Cisco ASA, Cisco Pix, Nokia/Checkpoint Firewall, Web sense, Radware Load Balancer
-Nortel 8300 L-3, Nortel T420 Bay Stack, Nortel 1150 Passport & Cisco 4500, 3500 & all types of Layer 2 & 3 Switches
-AMCAT Predictive Dialer, Polycom IP Base Video Conferencing Devices

Backup/Storage Systems

-BrightStor Arc Backup solution with Intransa
-Dell & HP Storage Systems [SAN & NAS]
-ComVault Backup solution [EMC]
-Symantec Backup Execution & Recovery.
-EMC NAS/ SAN Storages

Network/Voice

LAN, WAN, MPLS, P2P, VPN, Voice TDM & IP Telephony (AVAYA, Nortel, CISCO), Contact Center Architecture, Video Conferencing environment

Operating Systems / Architecture / Mail Architecture

Windows2008, Windows 2003 with Domain Architecture, Hyper-V Virtualization & Cluster Architecture, VMware Virtualization, Linux & UNIX Architecture, Linux Qmail & Microsoft Exchange Environment.

Antivirus/ Vulnerability assessment/Control Solution

MacAfee ePolicy Orchestrator (epo) Server with Virus Enterprise Edition
Symantec Enterprise Management & Endpoint Protection
GFI LAN guard, NSS & ISS for Vulnerability Assessments.
Websense Web security,MacAfee, ISA, Blue Coat Internet Protection Systems

Software


Database Oracle 8i, MS SQL SERVER, MS-Access, MySql, FoxPro
Languages C, C++, Java.
Web Technologies HTML 4.0, DHTML, JavaScript 1.2, VBScript


Education & Professional Qualification


-MBA in Information Technology from XXXX Institute in year XXX.
-B.Tech. In Computer Science & Engineering from XXXX Institute in year XXX.
-Associate Degree in Computer engineering (3 year Full time Diploma)
-Post Graduate Certificate Diploma in Cyber Law
- H.S.C. (Science Stream) from XXXX board in year XXXX.


Experience Summary


Since XXXXX to till date

Company: XXXXXX

Designation: Associate Manager, IT Infrastructure & Project Management

Responsibilities:

-Managing IT Infrastructure & Corporate location Site administration
-IT Infrastructure Project Management
-IT Operation Management
-Playing role of Incident Manager & Managing End user support
-Managing FMS Team/ Program Management
-Managing different IT Service Providers
-Core Team member of ITIL Process Implementation ( ISO 20000)
-Designing & managing IT processes & policies.
-Data Center Management
-Managing Information Security compliance


From XXXXX to XXXX year.

Company: XXXXXX

Designation: Manager, IT Operations

Responsibilities:

-Lead the IT team comprising of a team of systems, servers and network engineers/team at Motif Inc. & responsible for GNOC support. (India, Philippines, Costa Rica, U.S.)
-Managing 24X7 operations and serving internal and external Global clients up to their satisfaction & developing client relationship.
-Managing all portfolio accounts.
-Responsible for the developing and implementing service management solutions also, facilitates and administers Information Technology Infrastructure Library (ITIL) based service processes for IT.
-Ensure the effective integration of ITIL principles and service management strategies within the IT department.
-Responsible for managing IT Service Management across glob.
-Ensure that all projects comply with project methodology and change management processes as well as enforcing the use of development best practices, coding standards, source control, unit testing and proper documentation.
-Prioritization of tickets and project related activity related to training, documentation and helpdesk.
-Capacity planning for the IT Infrastructure, upgrade & redundancy in network and network media.
-Budgeting, Financial management & Vendor Management.
-Implementation & Manage ITIL best practises & standards.
-Data Center Management and Disaster Recovery & BCP Management
-Maintaining reports for the site on daily, weekly and monthly basis for better analysis of IT infrastructure.
-Team & People Management, Appraisal Management of team.
-End to End complex IT infrastructure Management of 1000+ PC nodes on Layer-3 level.
-Maintaining & helping Organization for ISO 27001 security & PCI compliance standards & process documentation.
-Ensure 100% uptime of the In-house Infrastructure of Network & Servers.

From XXXX to XXXXX year.

Company: XXXXX

Designation: Site Manager Technology (Lead Infrastructure- Technology)

Responsibilities:

-Project Management of any New Project & Ramp-up of existing project
-CTQ Improvement Management
-Management of FM team for practicing standard policies and procedures.
-Maintaining the Information Security Management System procedures through ISMS documentation defined as per company Compliance group to adhere the guidelines of process BS7799/BS 15000/SAS70/ISO 27001/BS25999
-Maintaining Standard operation procedures through ISO documentation defined as per QMS compliance team to adhere the guidelines of ITSM / ISO 9001 policies, Process and Procedure.
-Maintaining reports for the site on daily, weekly and monthly basis for better analysis of IT infrastructure.
-Managing audit checklist for 0 NC’s in internal/external audits.
-Maintaining and monitoring vendor SLA and ensure meeting the standards
-Administration of Solar wind Client for Bandwidth & Network Monitoring.
-Supervising the Bright Store Arc Server Backup & Storage Solution (SAN).
-Administration & Maintaining of Verint Ultra 9.3 Audio & Video recording Solution.
-Managing Telecommunication Network on Nortel EPBX 81C System with Voice Team.
-Ensure 100% uptime of the In-house Network & Servers.

From XXXXX to XXXXX year.

Company: XXXXXX

Designation: Systems Engineer and Customer Support Executive

Responsibilities:
-Responsible for computer & network maintenance in BSNL, INFINET, GSCB, GRSS.
-Stock Ex. Broker & Other Government and other Public, Private. Sector clients.

Achievemnets:

-Awarded For exemplary service rendered to IT Infrastructure “Extra Miler Award” – XXXX Company.
-Awarded For exemplary services rendered to IT TEAM in “Network Administration” XXX Company.
-Conducted Training of ITIL within organization to many team members..

Personal Details:

Date of birth: XX-XX-XXXX
Languages known: English, Hindi, and XXXX
Address: XXXXXXXX

IT manager resume sample 12-21-2012

Sohan XXXXXXX
Tel. No :- 9xxxxxxxxx
Email:- sohanxxxxxxx@rediffmail.com


OBJECTIVE:
-Seeking senior managerial assignments in Networking, Systems Administration, IT Infrastructure
-Management and Technical Support with a technology-driven organization of repute.


PROFESSIONAL QUALIFICATION
-CCNA. (Cisco Certified Network Associate)
-MCSE (Microsoft Certified System Engineer)
-Certificate Course of Microsoft Exchange 2003 Server.
-Diploma in Electronics & Computer Engineering (DECE) from XXXXXX Education Center.
-Completed Certificate Course in Windows NT Administration from XXXXXX Institute.

ACADEMIC PROFILE
-Bachelor of Commerce, XXXXXX University.
-10+2 Diploma (M.C.V.C. - Electrical Maintenance) With First Class, XXXXXX University.
-S.S.C. With First Class, XXXXX University.

IT SKILL SET
-OS : Windows 98 / NT 4.0 / 2000 / XP /Vista
-NOS : Windows Server 2000/2003/2008,ISA Server, IIS, SQL Server 2000/2005, VMware.
-Networking : Cisco1800/2600/4600SeriesRouters,CiscoSwitches2950,3550,35603750,ISDN Routers, Cisco Wireless Excess Points, Dlink &Tplink Router, Sonic wall & Fortinet Firewall, TCP/IP Networking using Wins, DNS, DHCP & RAS,
-Mail Server : MS-Exchange 2000/2003/2007/2010, Postmaster Mail Server.
-Tools & Utilities : Log rhythm syslog Server, IP Monitor, What's Up Gold v7.04, Norton Ghost, Imaging software, Veritas 11/12 d System Backup, MS Outlook 2010/2003, MS Visio, VPN, Kivi Cat Tools, Second Copy 8, Beyond Compare.
-Antivirus : Knowledge on Viruses, Trojans, Worms and their behavior, Antivirus MacAfee Escan, Symantec, Trend micro.
-Others : Implementation of Bio matrices Security Access, Call Logging System, CCTV Systems, EPBAX system For PRI Line. (Nortel System /Panasonic System)

TOTAL WORK EXPERIENCE - 11 YEARS
-June XXXX to Till Date with XXXXXX as Sr. IT Manager

Roles & Responsibilities: Reporting to IT Director
Give a IT infrastructure Support to client in US At their servers in Datacenters & offices in different region in US.
-Server Management : Maintaining and managing all server related activities which includes periodic server health checks , performance tweaking, log management, user Group Management in ADS, Windows Server Administration, and backup management & Exchange Server Management of Client Base in US .
-Network Management : Maintaining and managing all network related activities which included periodic Health checks, Log management, adding ACLs, policy assignments on the firewall, configuring VPN on firewall.
-Security Management : Maintain high standards of security at office with proper Patch Management, firewall maintenance, Antivirus Updates and keeping the global standards on IT Security with low vulnerability of Network.
-Vendor Management : To Interact, Negotiate and Finalize IT requirements with vendors. To Finalize a Vendor as per Vendor Management Policy defined.


-April XXXX to May XXXX with XXXXXXXX as Manager - IT

Achievements & Project: Managing a Technology Team of 3 Engineers.
-Successfully Implemented setup for the entire Infrastructure of Alpari India Mumbai & Ahmadabad office.
-Successfully Implemented setup of MCX & NSE Currency.
--Configured the TAP & NOW Server for the NSE Trading Terminals.
-Stream lined all the Trading Terminals in Dealing Desk and Back Office / Operation.
-Successfully Implemented Process Management for IT by formulating ITSM standards.
-Successfully Implemented Security management process.
-Hosted the Domains and Website of the Alpari India.
-Successfully implement VPN connectivity between UK office & India office.
-Deployed Polycom Video Conference.
-Implement Windows Server 2008 with Active Directory.
-Network Segregation - Configured the VLAN based networks for individual business units of Alpari Group as per Alpari Global Network Policy on CISCO Layer 3 Switch.
-Successfully Implemented Patch Management (using WSUS).
-Dual Layer Security DMZ implementation - Sonicwall Firewall
-Implemented Escan Antivirus for Virus protection.
-Implement Exchange Server 2007 for 60 Mailboxes.
-Implement MailScan System for antispam,content filtering & junk Mails.
-Implemented BESR an automated recovery systems from Symantec for all the critical servers.
-Deployed Cost effective PRI Line with Panasonic telephony system.
-Deployed Access Card & Attendance system for All Infrastructure.
-Deployed Call logging system for Pri Line with all incoming outgoing calls.

Roles & Responsibilities: Reporting to CEO.
-Server Management : Maintaining and managing all server related activities which includes periodic server health checks , performance tweaking, log management, user Group Management in ADS, Windows Server Administration, and backup management.
-Network Management : Maintaining and managing all network related activities which included periodic Health checks, Log management, adding ACLs, policy assignments on the firewall, configuring VPN on firewall.
-Security Management : Maintain high standards of security at office with proper Patch Management, firewall maintenance, Antivirus Updates and keeping the global standards on IT Security with low vulnerability of Network.
-Vendor Management : To Interact, Negotiate and Finalize IT requirements with vendors. To Finalize a Vendor as per Vendor Management Policy defined.


-April XXXX to Feb XXXX with XXXXXXXX as IT Manager

Achievements:
-Successfully Implemented setup for the entire Infrastructure of Lehren & TV9 News Channel.
-Successfully Implemented Process Management for IT by formulating ITSM standards.
-Successfully Implemented Security management process.
-Disaster Recovery for the Operation without adding any additional cost.
-Deployed a cost effective analysis software with a high level of data accuracy.
-Deployed an cost effective ERP for Employee time management.
-Implement Windows Server 2003 with Active Directory.
-Successfully Implemented Patch Management (using WSUS).
-Implemented Escan Antivirus for Virus protection.
-Implement Exchange Server 2007 for 230 Mailboxes.
-Implement MailScan System for antispam,content filtering & junk Mails.
-Implemented SolrWinds IP Monitor for monitoring of Servers and Network devices.
-Implemented Database encryption on SQL server 2005.
-Implemented BESR an automated recovery systems from Symantec for all the critical servers.
-Deployed Cost effective PRI Line with Panasonic telephony system.
-Deployed Security System CCTV for All Infrastructure.
-Designed and implemented the video portal www.lehren.tv .

Roles & Responsibilities: To lead a Team of 12 members.
-Server Management : Maintaining and managing all server related activities which includes periodic server health checks , performance tweaking, log management, user Group Management in ADS, Windows Server Administration, SQL server DBA and backup management.
-Network Management : Maintaining and managing all network related activities which included periodic Health checks, Log management, adding ACLs, policy assignments on the firewall, configuring VPN on firewall.
-Security Management : Maintain high standards of security at office with proper Patch Management, firewall maintenance, Antivirus Updates and keeping the global standards on IT Security with low vulnerability of Network. To Strengthen the Gaps in the Information system via Periodic audits. Preparing the Audit reports (Gap Analysis reports) and performing the error correction for the same. Conducting Mock audits on quarterly basis
-Database Management : Performing a Routine basic level DBA functions of Shrinking, Indexing and backing up of databases in SQL server 2005. Activity related to DBA also securing the databases by assigning proper ACLs on the Databases.
-Vendor Management : To Interact, Negotiate and Finalize IT requirements with vendors. To Finalize a Vendor as per Vendor Management Policy defined.
-IT MIS : To prepare Weekly & Monthly IT MIS reports (Dashboards), Which included the Fault tracker reports, The Network Link utilization reports, The Server hardware utilization reports, The Server OS health status reports, The Network Devices Health Status reports, The Security GAP analysis reports (Which includes the Patch Management / Antivirus reports). This report also included Weekly and monthly check list related to IT.
-Incident, change& Problem management: Reduce incidents by way of proper problem management techniques thus reducing the number of issues related to infrastructure. Manage infrastructure through good problem and change Management process.
-Product Evaluations (as per business requirement) : To evaluate new products and services. (for e.g. Implemented certain free open source tools such as OTRS for IT Trouble ticketing, TwiKI free open source Document Management systems etc).
-Project Management : Implementation of new infrastructure solutions which can enhance the productivity for business. Building strong Network, System and Security infrastructure through constant development and implementation of new technology and process.
-Web Portal : Designed and implemented the video portal www.lehren.tv.Created and managed editorial team in research and writing for the website. Created online team in content coding and uploading. Researched websites to track financial growth and sponsorships of internet-based businesses.
-Cost Control : Reduce cost through various cost saving initiatives, build strong network with low maintenance and management cost.
-Decision Making Authority/Approval/Authorization Level : Take appropriate decision related Technical Infrastructure Management function


-Feb. XXXX to March XXXX with XXXXXX as Sr. System/Network Administrator

Achievements:
-ISO & Company Internal audit Done Successfully.
-Prepared the Desktop / Laptop / Server hardening policy.
-Successfully Implemented the centralized architecture by consolidating all the backup servers into one single server for all the process on a centralized Server.
-Successfully Implemented Centralized Macaffe Anti-Virus solution using ePO.
-Successfully implemented Centralized patch management using WSUS.
-Successfully implemented remote management of desktops for one single point using Dame ware using centralized LAN architecture.
-Setup up multiple projects with 500+ seating capacity which included Setting up the desktop, Servers and Switches for the same.
-Successfully streamlined the Entire Active directory and defined the Site wise policy for all the locations in Seepz.
-Successfully Implement Exchange server 2003 for 800 Mailboxes for all Branches of Gold star.
-Was awarded the best performer from IT team in 2007.

Job Profile includes: Team leader

Servers:
-Administration and Maintenance of Windows2000/2003 server.
-Administration and Maintenance of ADS, DNS & ISA Server.
-Installing and configuring of WSUS server for Microsoft Patch Management.
-Maintenance & configure of HP & Xeon servers.
-Designing the Server Hardware configuration.
-Designing the Server operating System and software's required including Antivirus.
-Designing the Database path which will run on the server.
-Designing the Security of the database on the server.
-Creating Users and Groups on the server.
-Regular Updating of the Patch files required on the servers.
-Troubleshooting Server related problems.

Backup:
-Regular Backup of the Database and Data files on the Tape Drive & DLT Drive to keep the Backup Offline.
-Installing and Configuring Symantec Backup Exec 10D
-Regular Backup of Email Database & Clients Email PST.

Networking:
-Maintenance & Troubleshooting of LAN.
-Designing the Network Cabling and selecting Network terminating device.
-Designing the Network Hardware required.
-Installing and configuring the network Hardware (CISCO 3550/3560 Switch & 2600 Routers.)
-Installing and configuring the network Hardware. (INTEL/DLINK Switch)
-Configuring and maintain network Bandwidth required.

Email Servers:
-Administration and Maintenance of Microsoft Exchange 2003 Server.
-Administration and Maintenance of Mail server POSTMASTER.
-Designing the email Server Hardware configuration required.
-Designing the email Server operating System and Email Server software required including email Antivirus.
-Designing the email Database path.
-Creating email Users on the email server.
-Regular Updating of the Patch files required on the servers.
-Troubleshooting email Server related problems.
-Maintaining Mail Server handling the client side using MS Outlook and OWA.

Internet:
-Distributing WEB Services through ISA Server.
-Maintain the Internet based service such as HTTP, FTP, SMTP, POP3 etc.
-Co-ordination with the ISP regarding WEB Based Services.

Policy Design Services:
-Internet Audit
-Network Audit
-Modem/Remote Access Server Audit
-Disaster Recovery Policy
-IP Scanning
-LAN/WAN Analysis

Desktop:
-Designing the Desktop Hardware configuration required.
-Designing the Desktop Operating system and software required.
-Maintenance & Repair of HP, WIPRO, XEROX laser& EPSON inkjet, dot matrix Printer.
-System administration machines, which includes installation and troubleshooting.


-Jan XXXX to Nov XXXX with XXXXXX as Customer Support Engineer.

Job Profile includes:
-Administration and Maintenance of Windows NT server.
-Maintaining Mail Server handling the client side using MS Outlook and Outlook Express.
-Maintenance & Troubleshooting of LAN.
-System administration machines, which includes installation and troubleshooting..


FURTHER PLANNING
-PLANNING: CCNP, CCIE, ITIL


HOBBIES
-Reading
-Sports


PERSONAL DETAILS
-Date of Birth:
-Language Known:
-Address:

Swati Das 11-27-2012

Hardik Shah
Tel: +919999*******
Email ID - *********@gmail.com

Professional Summary:

-A notable senior level IT Manager with a wide-range experience in Program Management, Project Management and Project engineering.
-Management professional with strong leadership qualities having networking expertise, who is technical sound and business savvy.
-Expert presentation, negotiation and communication skills with keen abilities in planning, goal setting, strategy implantation and follow ups
-Last but not the least, with a rich 10 year experience in IT Field with implicit expertise into management

Technical Skills:

-Programming Language – C, C++, Visual Basic, SQL,
-Networking Protocols – TCP/IP, Ethernet, LAN/ WAN
-Software/ Tools – MS Office, Access, Project, Suite, Illustrator, Acrobat, Lotus Notes and Oracle

Personal Skills:

-Leadership Qualities
-Excellent Communication skills
-Team Player
-Presentation Skills
-Problem – Solving Abilities
-Supervisory skills

Professional Experience:
Company A – From 2007 – to present

Responsibilities:

-Plan, organize, direct, control and evaluate the operations of Information Systems and Electronic Data Processing
-Develop and implement policies and procedures for electronic data processing and computer systems operations and developments
-Conduct meetings with managers to discuss system requirements, specifications, costs and deadlines
-Hire and manage personnel and contractors to develop Information Systems
-Planning budget and expenditures
-Provide orientation and training to new users of existing technologies

Company B – From 2005 – 2007

Responsibilities:

-Troubleshoot hardware, software and network operating system
-Provide individual training and support
-Provide recommendations about accessing information and support
-Maintain accurate and current inventory of technology hardware and software resources
-Make recommendations about purchase of technology resources
-Research current and potential resources and services
-Provide network access to all staff and students
-Train staff about potential uses of existing technologies

Company X – From 2002 - 2005

Responsibilities:

-Troubleshoot all technology issues
-Maintain logs of required repairs and maintenance
-Make recommendations about purchase of technology resources
-Conduct researches on various services
-Provide network access to all staff members
-Install work stations
-Connect and set up hardware
-Load all the required software
-Provide network accounts and passwords as required
-Monitor security of all technology
-Input and maintain IP Address
-Ensure installation of lock out programs
-Identify and prepare hardware for disposal when appropriate

Achievements:

-Established standardized process for development, documentation and quality assurance
-Lead development of all operational support programs and processes, which contributed to securing long term business , optimizing levels of productivity and sustaining overall project success
-Lead cross functional teams through development, testing and market launch

Educational Qualification

-Masters in Computer Application (MCA)
-Bachelors in Computer Application (BCA)
-Diploma in Computer Software Programming

Extra – curricular Activities:

-Table Tennis
-Cricket
-Watch Television

Personal Details:

Languages Known – English, Hindi
Date of Birth – 5th August

Nupur Bhargava 11-27-2012