e-nivaran facility for online redressal of taxpayer grievances
Q. CBDT on 8th September 2016 launched which facility for online redressal of taxpayer grievances?- Published on 12 Sep 16a. E-nivaran
b. Electronic Resolution
c. Both of the above
d. None of the above
ANSWER: E-nivaran
CBDT on 8th September 2016 launched the electronic resolution facility or e-nivaran facility for online redressal of taxpayer’s grievances.
- Grievances can be related to refunds, Income tax returns, Tax Deducted at Source and Permanent Account Number among others.
- The scheme/facility has been started with the aim to reduce instances of harassment of the public for filing IT department complaints
- It will be available on the e-filing portal (http://incometaxindiaefiling.gov.in) of the department.
- It will help taxpayers in registering complaints through the computer and receive special PIN number on their registered mobile number and email which keeps track on latest issues
- Complainant also tracks the progress of complaint through this
- People can lodge complaints and upload documents in the form of PDF file clubbed as ZIP file
- People who lack a PAN card can access the e-nivaran facility and lodge their complaints in connection with IT case
- The form for e-nivaran will also be available in physical form at the Aaykar Sampark Kendras (ASK) (tax facilitation centre), located in over 300 cities.
- Later, the form will be fed into the system by tax officials.
