Internal ombudsman for public sector bank - General Economics & Indian Economy
Q. Consider the following statements
1. The Reserve Bank of India has asked all public sector banks, some private sector and foreign banks to appoint an internal ombudsman.
2. The internal ombudsman would be designated Chief Customer Service Officer (CCSO).
3. RBI has also made it clear that the CCSO should not have worked in the bank in which he/she is appointed as CCSO.
Which of the above statements are true? - Published on 06 May 15a. 1,2
b. 2,3
c. 1,3
d. All the above
ANSWER: All the above
All public sector banks will have to appoint a Chief Customer Service Officer. The private sector and foreign banks which have been asked to appoint the CCSO are ICICI Bank, HDFC Bank, Axis Bank, Kotak Mahindra Bank, IndusInd Bank, Standard Chartered Bank, Citi Bank N.A. and HSBC. The Reserve Bank introduced the Banking Ombudsman Scheme (BOS) in 1995 to provide an expeditious and inexpensive forum to bank customers for resolution of their complaints relating to deficiency in banking services provided by commercial banks, regional rural banks and scheduled primary co-operative banks.
