NIVARAN

Q.  Which of the following is/are true regarding NIVARAN?

1) NIVARAN is a grievance redressal system for consumers and travellers.
2) NIVARAN has been developed by the IT Department of Indian Railways.
- Published on 20 Apr 16

a. Only 1
b. Only 2
c. Both 1 and 2
d. Neither 1 nor 2

ANSWER: Only 2
 
  • In an innovative measure aimed at staff welfare, Ministry of Railways has directed railway administration to develop an online system for the redressal of grievances of Railway Employees both serving as well as retired.
  • The IT Department of Indian Railways has developed this system which will be called “NIVARAN” and will come into operation by 24.06.2016.
  • Under this system, railway personnel will be able to submit his grievances online and can also track the progress in resolution or disposal of the grievances.
  • The main focus areas of the grievance redressal will be reimbursement of medical claims, pension claim, compassionate appointment and improvement in staff quarters.
  • The Railway Ministry has also directed the Railway Administration to create a provision or mechanism in this system for “appeal” against a particular decision of an authority.

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