Quality gap - Difference between producer viewpoint & customer needs

Q.   The difference between producer's viewpoint and customer's needs is called as, Quality gap.

- Published on 03 Aug 15

a. True
b. False

ANSWER: True

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    Discussion

  • Prajakta Pandit   -Posted on 17 Nov 15

    - The above statement is true.

    - The difference between viewpoint of producer and the need of customer is called as, Quality gap.

    Customers' view -

      - Receiving the right product for use.
      - Being satisfied that their needs have been met
      - Meeting their expectations
      - Being treated with integrity, courtesy and respect.

    Producers' view -

      - Doing the right thing in a right way for the first time.
      - Performing it on time without exceeding the cost.

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