Strategies of Demings fourteen points - Metrology & Quality Control

Q.  Which of the following strategies of Deming's fourteen points is included into category of Management commitment?  
- Published on 07 Aug 15

a. Institute leadership
b. Encouraging education
c. Eliminating exhortations
d. Adopting new philosophy

ANSWER: Adopting new philosophy

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  • Sravanthi   -Posted on 27 Oct 15
    - To adopt any quality improvement strategy, Deming suggested following fourteen points.

    - These points are grouped into categories as shown below:

    1) Management commitment
    2) Better interrelations
    3) Use of statistical methods

    Management commitment: The different points included in management commitment are: Creating constancy of purpose, adopting new philosophies and top management commitment.

    Better interrelations: Points included in better interrelations are: End low order contracts, institute leadership, driving out fear, breaking down barriers, eliminating exhortations, eliminating arbitrary numerical targets and permitting pride of workmanship.

    Use of statistical methods: Ceasing dependence on inspection, improving every process, training on job and to encouraging education are points included in statistical methods.

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