What is quality according to ISO 8402 - Metrology & Quality Control

Q.  According to ISO 8402, quality is defined as
- Published on 07 Aug 15

a. the totality of features and characteristics of a product or service that bears on its ability to satisfy given needs
b. the totality of features and characteristics of a product or service that bears on its ability to satisfy stated or implied needs
c. the minimum loss imparted by the product to satisfy from the time the product is dispatched
d. none of the above

ANSWER: the totality of features and characteristics of a product or service that bears on its ability to satisfy stated or implied needs

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    Discussion

  • Sravanthi   -Posted on 27 Oct 15
    - According to ISO 8402, quality is defined as the totality of features and characteristics of a product or service that bears on its ability to satisfy stated or implied needs.

    - It considers needs of customers and stakeholders such as financial, schedule and resource constraints.

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