3 Operations Resume Samples, Examples - Download Now!

Operations Resume - Sample 1

• A dynamic professional with more than 4 years of experience in Telecom Software Operation, Testing and Deployment Projects.
• Currently working with xxxxxxx Global India (P) Ltd as Engineer xxxx for last 2 years.
• Also worked with xxxxx Communications, India (R&D wing xxxx- xxxxxx Technology Innovation Centre) as Testing, Deployment and Support Engineer for more than 2 years.
• An effective communicator with ability to relate to people across all hierarchical levels in organization, connect with globally spread teams and working with numerous multi-functional teams.

• Providing L2 level support to the Operation team for different Trouble Tickets raised form the field, on various IN Products and value added service.
• Providing configuration and work around for the new Business requirements related to Tariff and privilege of the subscriber in the system.

• Worked as a Team members on various flavours of IN Products and value added service.
• Played a vital role in the creation and execution of QA and Testing Processes, Test Strategies and Plans.
• Core knowledge of manual & regression testing.
• Worked collaboratively with teams of testers, developers and Operation team members in testing complex projects requiring End to End testing for the overall enhancement of software product quality.
• Skilled in verifying and validating the exceptions/ errors, different LOGS and output files.

• Playing a vital role in the creation and execution of Deployment Strategies and Plans regarding network configuration and data configuration as per business requirements.
• Worked collaboratively with teams involved in setting up the hardware and third party software’s for the servers required for the various systems.

• Providing training session for the Operation and configuration teams for the New product or new release version
• Providing various tool and stubs for the better-tailored reports and operational Strategies.

• Installation Testing
• Integration Testing
• Regression Testing
• Understanding the Overall Call-flow scenarios
• Generating Test Scenarios and designing Test Cases
• Test Case Execution by validating end-to-end Call Flows

• Exceptions/ error with proper error code and description.
• Different LOGS created by application.
• Output files generated by the system.
• Input parameters of different modules/ database from different interfaces.

• Analysing the hardware and pre-requisite third party software’s for installation of product to be deployed.
• Configuring system as per user requirement; developing scripts for data manipulation & data archiving.
• Preparing test plan and test cases used in testing for dry run to be carried before commercialization.

• Integrating different network elements.
• Planning changes required in different network elements for introducing new product.
• Performing the User acceptance testing with business team for the implementation of Business requirements.
• Supporting the following
• SAT (System Acceptance Testing) team AT, UAT and Field-testing team for validation.
• NNOC team for the products.
• Carrying out network based testing including the analysis of protocol traces/ network element logs from network to verify flow as per product.

• Mar 08- June 10- xxxxx Communications, India (R&D Wing xxxx- xxxxxx Technology Innovation Centre)
• June 10- till date - xxxxxx Global India (P) Ltd

• Currently involved in providing Technical support to xxxxxxx related to the SDP, EMM, CCN (SCP) and Account Information & Refill Server.
• (PREPAID BILLLING MECHANISM) and maintaining Intelligent Network (IN) and Value Added Services (VAS) configuration for xxxxxx Project as a part of GSDC GNOC Team.
• Monitoring, troubleshooting and administration of IN related products/Nodes (CCN, SDP, EMM, IVR).
• Troubleshooting include Sun Solaris OS, IN Nodes.
• Monitoring includes health of IN Nodes and server alarms and rectification, backup etc.
• Handling critical, major and minor issues arising in the Ericsson Prepaid systems for xxxxx North Region and providing solutions within SLA.
• Handle emergencies and if required coordinate with Emergency support, investigate faults/cause related to system/network problems and handle the tasks creating innovative and logical solutions to solve complex problems.
• Reconciliation and RA validation regarding CDR, call rates and revenue related term.
• Interface with Marketing & Revenue Assurance teams for IN product configurations, UAT proceedings, solve complex issues reported by the same and also perform reconciliation activities along with Revenue Assurance/ Finance Teams for Fraud Management.
• Working on regular customer complaints and requests (call disputes, Recharge related problems, wrong charging etc) with in the agreed SLAs.
• Providing Root cause analysis (RCA) of the problems.
• Working on wrong charging cases/new patched installation and all kind of telecom technical support role.
• Part for upgrades in the Network.

• Manage day to day Maintenance of all IN nodes under GNOC
• Manage the Provisioning of IN.
• Ensure the Performance management of IN nodes.
• Ensure the timely backups of IN nodes.
• Coordinate with circle team and other party like core team, Hardware support team, customer technical team for efficient implementation of service request and complaint handling.
• Coordination with other GNOC counterpart for solving issues raised by circle.
• Problem escalation timely to the next level by raising CSR and follow up the same to maintain the SLA.
• Performing Acceptance test of upcoming IN nodes.

• The AMS system is used to handle all the account related details and the privileges that different subscribers

• The IVR interacts with the ISUP platform to play announcements for Recharges and balance Enquiry
• The MSC routes the call to the ISUP platform and the IVR picks the call and the relevant announcements are played

• VoMS deals with the handling of recharge vouchers
• The process from generation of vouchers, updation in the database activation, verification of the voucher pin and recharge of user accounts.

• RCC (RWorld Cash Card), Rworld Cash card is a prepaid card targeted at the reliance prepaid & postpaid subscriber base with Rworld enabled handsets.

• An entity that provides Real Time Charging capabilities to different Network elements. RTCG provides simpler TCP/IP interface to different Network elements for real time charging. RTCG communicates with the Prepaid system through OSA/Parlay interface or through RPC(For Ingenius prepaid, RPC would be provided) as per the Prepaid System Capabilities.

• 2007,B.TECH (xxxxxxxxxxx Memorial College of Engineering and Management,xxxxx U.P)

• 3rd National IT Aptitude Test, xxxxxx, January 2007 (96 percentile).

Operations Resume - Sample 2

• Working as an Operations Manager And handling station operations.

• Worked as a Territory Service Representative in Operation department.
• Involved in branch operations & lucky to see a lot of operation improvements while working in a Service Center Nariana & Wazirpur.

• Independent charge of managing operations in Branch Connaught Place, New Delhi.
• Other surrounding branches i.e. Azad Pur, Karol Bagh, Kashmiri Gate, branches reported to me.
• The above branches day to day operation problem solved by me if any.
• Support to regional manager of operation for ops-activities of Delhi/NCR area.
• LC banking task- ensure delivery and pickup from various national and international banks from CP branch i/c reverse pickup of rest of India as per customer requirements / needs.
• Training and motivate team to ensure optimum performance, Conduct skill gap analysis and meet training needs and promote multi-skill on floor.
• Appointed operation staff for various branches.
• Checking and approving conveyance vouchers submitted by subordinates.
• Daily briefing to Assistant Manager, operation executive and supervisors under my supervision.
• Making several operational process & implementing in branch.
• Meeting Customers to get their feedback and implement the same in daily operations to meet with customer expectations as per company polices.
• Control operational cost of branch as per the company parameters.-Ensure all outbound and inbound timely connections.
• As of now my prime target is set for Mayapuri Branch.

• Independent charge of managing operations in Branch Pitampura, New Delhi.
• Handling operations and ensure the delivery pickups for Domestic & International both as per company commitment and also ensure payment collection.
• Presented Monthly Branch report to higher managements as per company desired parameters.
• Meeting with Customers to get their feedback and implement the same in daily operations to meet with customer expectations as per company polices.
• Hiring contract vehicles to get the shipment delivered and pick ups as and when it is required.
• Daily briefing to supervisors and operation staff under my supervision.
• Checking and approving conveyance vouchers submitted by subordinates.

• Handling International outbound operations.
• Ensure time bound pickups with the team.
• Daily auditing of paper work as per company and custom requirement and fulfill with all the manpower and enthusiasm.
• Daily briefing of the team and give them the product knowledge and the new updates of a company.
• Vehicle hiring in case of huge pickups.

• Awarded with Certificate of Achievement for successfully completed Dangerous Goods Specialist Initial Training issued by Fedex Health & Safety.
• Awarded with Fedex Bravo Zulu.

• One of the on job trainer from North India Ops- team and always appreciated by the higher manager for my dedication and enthusiasm.
• Trained by the L&D for software launch (FIMOS) and trained other approx 200 people for the same software.
• Trained by the L&D for new domestic product launch and trained other approx 100 people for the same in Delhi and other north India locations.
• Attended Trainings to learn Management skills given by Internal L&D department.
• Attended Team building exercises time-to-time organized by company.
• Motivating team by organizing reward and award event.

• M.B.A. from XXXXX University.

• Cricket
• Listening Music
• Traveling hill stations
• Feel comfortable in different social and cultural environment.

Operations Resume - Sample 3

• Patience
• A capacity to work hard and a desire to learn new things
• Strong inters personal and communication skills, Ability to work under stress and meet deadlines.
• Self motivated and able to work independently

• Looking after operations related issue of company's respective XXXXXX CHANNEL for North ZONE.
• Responsible for publish daily MIS and DSR to HUB as well, Area Manager and concern person in Branches of XXXX.
• Responsible for liaison with all branches and concern person of channel partner
• Preliminary scrutiny of new business applications, initial financial and medical underwriting of proposals received at branch, Covers all the operational activities of the office, Introduction and documentation filing
• Escalation of complaints to the appropriate level as per the specified process and follow up till resolution
• Responsible for Speedy issuance of cases by Regular Follow Up of cases
• Resolving and attending to customer complaints.
• Follow-up activities with Zone and Cluster operations pertaining to NB, POS, Project Management and My Money process.
• In terms of cash work, Acceptance of DD & cheque for NB and renewals, Banking of collections & reporting as per company process
• Ensuring consistent adherence to set service standards & norms in terms of Turn around Time, accuracy, efficiency, productivity and timeliness.

• To do the quality checking of data entry.
• Responsible for publishing daily MIS and DSR.
• Responsible for Employee Attendance
• Responsible for computer hardware & networking issue
• Responsible for LAN, WAN and voice issue

• Certification IN MS OFFICE,TALLY 9 & DTP

• B.Com Passed from Kanpur University
• 12th passed from U. P. Board Allahabad
• 10th passed from U. P. Board Allahabad

• Computer Knowledge (Ms - Office)
• Ms-Word, Ms-Excel, Ms-Power point, Ms- Dos & Internet Email etc.

• Watching Cricket and surfing on internet