Sample CV For Customer Service Jobs - CV Formats / Templates

Customer service representative CV sample

Hasan Khan
Contact No. +918568******
Email ID- ****@gmail.com

Executive Summary

-A customer oriented, enthusiastic and persistent professional with diversified experience in achieving customer satisfaction as well as meeting or surpassing company expectations possessing

2 years experience as Customer Service representative.
-Excellent in cultivating and retaining the healthy relation with customers.
-Experience to provide answers to inquiries of customers.
-Skilled in enhancing the level of customer satisfaction.
-Proficient in resolving the issues of customers
-Excellent ability to work in group as well as individually..

Personality Traits

-Powerful leadership skills and strong ability to manage and motivate staff.
-Unmatchable communication skills in verbal and written both.
-Effective time management, planning and organizational skills.

Computer knowledge

-Well versed in basic use of computer
-Internet savvy

Key Responsibilities handled

-Interacting with company’s customers to provide them with information to address inquiries regarding products.
-Resolving any customer complaints.
-Assisting customers in making a decision about a product to buy.
-Helping to the sales persons by generating leads.
-Performing the assign duties by the customer service director.
-Maintains the report of customer satisfaction.
-Provides training to the new employees.

Achievements

-Receive "Service Excellence Award" in 2011.
-Receive much appreciation from seniors for doing excellent job.

Employer

-Working as Customer Service representative in GHJ Pvt. Ltd. from Jan 2010- Present.

Academia

-MBA in Marketing.
-Graduation.

Personal Details

-Language Known- Hindi, English, Punjabi, Urdu, French
-Date of Birth- DD/MM/YYYY
-Address- TYEIEIDD

Prateek Bajpai 09-7-2012

Customer Service CV sample

Raj Kapoor
Cell #: +91 - XXXXXXXXX
E-mail: raXXXXX@gmail.com

Career Objective

To be associated with professional organization, where, while contributing to its growth, productivity and development, with the best of skills and capabilities, I get commensurate career development opportunities and job satisfaction.

Education

-Masters Degree – Master in Personnel Management (MPM) - October XXXXX - XXXXX Institute of Mgmt Sciences & Entrepreneurship (India)
-2-year program in human Resource – Personnel Management & Industrial Relations (HR-PMIR)
-Bachelor of Commerce (XXXXXX University) - October XXXXX
-XXXXXX College of Arts, Science & Commerce (India)
-5-year college program specializing in Organizational Development & Secretarial Practice

Professional Summary

-Around 10+ years of work experience in customer service, daily operations handling US & UK clients.
-Daily operations include mix n match of customer service, resource management, change management.
-Strong knowledge of BPO processes & practices, resource management process & knowledge of change management.

Work Experience

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Operations Customer Service Tasks - XXXXX Ltd

-Worked along with Business Resource Managers as resource administrator (client British Telecom) to manage resource requirements on a daily basis.
-Resource allocation and resource mapping/planning.
-Tracking resource movement plan.
-Raising resource requests.
-Searching Resources within British Telecom Plc talent pool.
-External resource search as contractors after discussion with BT vendors and master vendors.
-Coordination/communication with BT Resource Specialists for resource requirements and requisition fulfillment.
-Coordinating with BT vendors and master vendors for hiring new & managing old resources.
-Managing contracts like PO requests of BT contractors.
-Sending Resource Placement forms to get the necessary details of contractors, sending contractors’ details or the contract details to the master vendors.
-Forwarding Resource Placement Forms to another BT department for processing.
-Maintaining track of all resource requests by preparing different reports.
-Maintaining project related information of the resources.
-Extending resource project assignments in the system as per project requirements.
-Coordinating with Project/Assignment Managers to discuss resource requirements and resource skills.
-Communication with Fulfillment Mangers for master vendor resource allocations over emails & calls.
-Attending BT Resource Calls daily/weekly to discuss and sort out the pending requirements.
-Creating Purchase Orders and raising purchase requests.
-Updating Contractor information on resource planning tool (for resource utilization).
-Mailing purchase order details and agency advice details to respective people in BT – invoicing for billing.
-Processing invoices.
-Maintaining Tracker of Resource Details (purchase order, purchase request, pay rate, and project assignment details of the resources).
-On boarding & off boarding activity.
-Maintaining head count details of the project.
-Reviewing & working on survey transcripts daily and sending across to CEP managers.
-Filling DNS forms.
-Maintaining IM Plan spreadsheet on a daily basis.
-Filling out IP/Action plan forms and sending across to CEP managers.
-Receiving, working on, sending out status reports on a daily basis to CEP managers.
-Maintaining group mailbox.
-Maintaining & sending All Data Spreadsheet to CEP managers.
-Daily & weekly calls with CEP managers & BT managers.

Change Management Tasks – XXXXXX Ltd

-Worked along with Change Managers as change analyst (client British Telecom) to manage change requisitions on a daily basis.
-Following routine change management procedures.
-Getting on daily/weekly calls with change managers/analysts for South America region.
-Assessing & discussing changes & requests and proposing the same on Change Advisory Board (CAB) calls.
-Developing business justification for requests, getting approvals from Change Managers.
-Filtering changes.
-Managing changes & the change process.
-Reviewing & closing requests for change (RFC).
-Management reporting (providing management information).
-Major Client : British Telecom

Skills

-Excellent communication.
-MS Word, Excel, Powerpoint.
-Acrobat Reader.
-Excellent Computer Skills.
-Sharp listening.
-Excellent Typing 75 WPM.
-Business Writing.
-Client Interface/relationship.
-Fast learner & capable of handling pressure.

Achievements

-Multiple trips to UK for business for Tech Mahindra.
-Client appreciation for successful transition of Resource Management Training & Development Program held in the United Kingdom.
-Achievements during initial stage of the process as a Good team player.
-Appreciation mails from Business Resource Manager (BT).
-Couple of appreciation certifications from Tech Mahindra (Rising Star & Employee of the month award – year 2007).

Personal Details

-Name : XXXX
-Date of Birth : XXXX
-Gender : XXXX
-Nationality : XXXX
-Marital Status : XXXXX
-Language Known : English, Hindi, Marathi, Arabic.

Customer Service CV 09-6-2012

Customer service executive CV sample

Mangesh
Mobile: +91-98********
mangesh@yahoo.co.in

Career Summary

-Highly skilled and dedicated experienced professional with a strong background in sales, pricing, analyzing and management with excellent convincing skills.
-Expertise in answering phone calls, solving customer’s queries and questions.
-Experienced in developing the team structure and defining the goals.
-Responsible for making and maintain customer relationship, negotiation and analyzing the product.
-Secure best price option with quality assurance.
-Proficiency in using different operating systems and software programs.

Key Skills

-Excellent in providing customer services.
-Strong selling skill.
-Ability to convince the customer and resolving issues.
-Experienced in preparing reports and documentation.
-Excellent computer skills.

Personality Traits

-Excellent communication and analytical skills.
-Very confident and follow professionalism.
-Goal oriented and self-motivated.
-Strong persuasive skills
-Ability to handle pressurized situation and multitasking.

Work Experience

Company Name- Place
Customer Executive
March 20**-Till Date

-Interact with customers and explaining them the product details and scheme details.
-Attending the incoming calls and do follow ups for required cases.
-Coordinating with the support team.
-Ensure that all requirements are exceeded at service level.
- Provide training to the new joiners.
-Prepare lead lists for the client.
-Providing the required information to the captured customers and corporations.
-Responsible for lead generation and data profiling.
-Ensure the data cleansing.

Company Name- Place
Customer Executive
Aug 20**-Dec 20**

-Approach the clients through referrals, interested groups and occupational.
-Supporting the sales team and ensure the service objectives meet.
-Providing services like providing detail information of the products and problem solving.
-Promote the new launch products to the existing customer.
-Update the existing customer details and for new customers develop accounts in the system.
-Provide training to the new customer service representatives.
-Analyze the market and prepare survey report on customer requirements.
-Prepare weekly, monthly, quarterly sales reports.

Achievements

-Best Sales representative of the month for the highest sale in September 20**.
-Awarded with Sales Champion in the year 20**-20**.

Qualification

-B.A graduate from “XYZ” in 20**.
- HSC (Arts) from “XYZ” in 20**.

Personal Details

Date of Birth: 20 March. 19**.
Languages known: Hindi, Marathi, Guajarati and English.
Address: XYZ.

Ishita kispotta 09-4-2012

Customer service professional CV sample

Sunit Kumar
Email: s******@gmail.com
Phone: 98**********

Career Summary

-5 years of experience in Client Servicing and Operations and Customer Relationship.
-Expertise in managing the necessary business relationships, organizational structures.
-Proficient in monitoring strategy formulation through market research.
-Strong creative skills with a flexible & detail oriented attitude.
-Demonstrated excellence in organizing various events

Personality Traits

-Confident and an Optimistic Attitude
-Ability to arrive at independent decisions
-Keen to learn new things

Key Responsibilities Handled

-Handling Research and maintenance of corporate cards.
-Supporting delinquency related decision-making - Reviewing the charge-volume and spending-pattern for a corporation, basis which write-offs and waivers are given to corporations.
-Working in liaison with the Sales team in Phoenix helping them in best possible manner to retain existing clients and capturing new ones by resolving their queries.
-Managed the Team (as acting Team-Leader) in key areas like reporting to the Leadership Team ,handling escalation cases;
-Evolved as a key Quality Assurance member for the Team to ensure an error-free delivery and compliance with measures advised by doing internal quality checks for the team.
-Adding guarantee defined by corporations to corporate card users and giving access to related features of the card
-Contributed as a member of the Patron’s Team in streamlining the underlying procedures and policies for migrations / transitions.
-Correcting misposted payments by searching through various databases and ensuring timely resolutions.
-Preparing the team reports related to performance measures and cascading to the team members on daily and weekly basis.
-Responsible for managing the work inventory and allocating work to people available to work on a daily basis.
-Analyzing the accounts and issuing refund checks back to the cardholders when there is an excess credit accumulated on the account.

Achievements

-Won several accolades and rewards (Quest for Quality and Ace of Pace) for being the best in quality and being within the defined SLA in completing my work.
-Won awards for Client appreciation (Moments of Magic) for my determination.
-Received Quarterly award for achieving the highest UPH (Units per Hour) in the process.

Employers

-Working as a Customer Service Executive for ACD from Nov 2***.

Trainings Attended

-Six Sigma Fast Track
-Business Communication
-Time Management
-Conflict Management

Education

-Bachelor of Arts from UVZ in 2***.

Personal Details

-DOB: 5th July, 19XX
-Languages known: English, Hindi.
-Address: XYZ

Vidushi Sharma 08-31-2012