Sample Operations CV - Operations CV Formats / Templates

Naveen Kapoor
Phone - +91 XXXXXXXXXX
E-Mail: XXXXXXXXX@yahoo.co.in

CAREER OBJECTIVE

“Always looking forward with positive attitude, and confident that I would be an integral asset for any organization seeking Hardworking, Sincere, and Honest & Innovative team member to run an ambitious setup”

PROFESSIONAL SUMMARY

-Total 5 Years Experience.
-Worked as an Operation Executive with ABC Operations India Pvt Ltd. 3 years & 10 months.
-Worked as Customer Care Executive with Tata Business Support Services 1 year & 3 months.

WORK EXPERIENCE

ABC India Pvt Ltd. - May 2008 to March 2012

Role: Operation Executive

Job Profile

-Roles and Responsibilities:
-Mentoring, motivating and managing Team under the Accounts payable Services group which comprises of around 7 Catalyst executives including me for the client Sanofi Aventis.
-Ensure the training is properly conducted and taken by the teams with the help of onshore trainer.
-Prior to Sanofi Aventis I was working with the client named United Rentals part of Source Net Team which is again an Accounts Payable process.
-Meeting requirements as per the Service Level Agreements. Data analysis and strategy on improving performance.
-Coordinating with clients through conference calls to keep up with latest updates and issues.
-Ensure compliance with quality and service delivery metrics for the assigned project.
-Ensure all the postings for the invoices received are done with quality standards as expected by the client.
-Ensure timely feedback given to all the Team Members through daily feedback and keep their commitment to the process at high spirits by regularly conducting monthly Team meeting with the help of Team Lead.
-Transitioned Transfers In and out process for UK-Transfer Agency Process in 2008 on temporary basis.
-Have worked on H-BOS project which is a short term project for UK-Transfer Agency

Tata Business Support Services - Nov 2006 to Feb 2008

Role: Customer Care Executive

Job Profile

-Roles and Responsibilities:
-To handle customer grievances, data maintenance, auditing and rectifying the errors.
-Assisting in supervising, induction and training programmes for the new joiners.
-To handle the Top Corporate customer for the telecom grievances, retention and other activities.
-To lead in the client meeting on behalf of the process, participate in ‘Voice of Customer ‘activity on behalf of the management level.
-A part of daily briefing committee.
-To achieve the quality parameters, calling and AHT targets.

PROFESSIONAL ACHIEVEMENTS

-I was part of the Sanofi Aventis’s Conference call on behalf of INDIA team
-Transitioned 2 clients for Source Net [United Rentals, Sanofi Aventis] successfully, handling one of the most critical Source Net client Sanofi Aventis which has various Internal Part number and different business convention.
-Transitioned Transfer In and Transfer Out process for UK [TA] in July, 2008.
-Part of the pilot process United Rentals and Sanofi Aventis.
Experience of managing Sanofi Aventis Team in Source Net.

EDUCATION CREDENTIALS

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PERSONAL PARTICULARS

Date of Birth -
Marital Status -

COMPUTER PROFICIENCY

-Knowledge of MS Office ( MS Word, MS Excel and MS Power Point )

Sample CV for operations jobs 10-5-2012

Dev Anand
Mobile: +91 – XXXXXXXXX
XXXXXXX@gmail.com
Pune

To be associated with an organization that provides a good learning environment, growth opportunities and stimulates competitiveness in a professional set up.

PROFESSIONAL SYNOPSIS

-A result oriented professional with over 3 years & 8 months of qualitative & quantitative experience.
-Proven ability in improving efficiency in Operation, enhancing service level through the achievements in Internal controls & Productivity improvement.
-A keen learner with a flair for adopting emerging trends and addressing requirements of clients to achieve organizational objectives and client satisfaction.
-Experienced in team management and customer interaction.
-Good interpersonal communication and organizational skills with proven abilities in Team Management.

Key Areas

-Operations.
-Customer Relationship Management.
-Administration.
-Take up assignments in supports for operations in back office.

CAREER HIGHLIGHTS

Jan 2011 – Till Date - XYZ company - Operations, Customer service

Key Responsibilities

-Process all new business insurance cases as per the U/W, New business, legal & compliance guidelines. Check all documentation as per branch operation manual if there is any requirement than inform to particular team.
-Check all documentation as per the KYC & AML guidelines.
-Follow the legal & compliance guidelines of company.
-Follow-up with client and sales team for the medical test arrangement as per the grid provided by the underwriting team and follow up with the medical center to timely hand over the medical report and same has been sent to U/w.
-Handle all customers’ query and provide appropriate solution.
-Prepare Soft & hard copy of daily MIS, calling MIS, Claim register, maintaining the track of pending submitted requirement & following the cases up to the issuance.
-Handling rest of Maharashtra’s business
-Providing training to the SP/ RM for all three banks.
-Handle claims and follow up with the claims department & claimant till settlement.
-Follow-up for requirements raise by Underwriters and inform to the sales which help to increase the conversion rate.
-Handling calling for persistency & RTO of policy documents
-Handling policy servicing request.
-Doing banking related activities, maintaining the BRS & DS.
-Handling admin related work- handling patty cash, managing the budget and expenses.

Oct ’2008 – Jan 2011 - ABC Co Ltd. - Branch operation executive

-Handle all customers’ query and provide appropriate solution.
-Also looking to the issuance of the pending cases and follow up with respective team
-Arrange medical for the branch & group ops cases.
-Persistency calling for the lapses and pending renewal case
-Process PHF and conducting the training for the new agent
-Manage all physical & soft copies for bank reconciliation, policy servicing, claims, new business, cheque pick up agency file, medicals.
-To handle cash & banking activities
-Process all new business case and underwrite at branch level
-Process all policy servicing request.
-Following KYC & AML guideline

ACCOLADES

-Achieve the excellent ratings for 9 months (Monthly scorecard) in last thirteen months.
-86% achievement of persistency for 2010-11
-Prepare the partial withdrawal calculator. ( 1st time launch in Pan India)
-Prepare the customer information sheet at branch level ( which implement to Pan India)
-Excellence award for 2012 (half yearly)

QUALIFICATION & CERTIFICATIONS

-MBA (Finance + IB) from ..................
-BBA (Finance) from ..................
-HSC (Commerce)from ..................

COMPUTER SKILLS

-Ms Office (2003 & 2007)
-Internet
-Process related soft wares.

PERSONAL DETAILS

Date of Birth: -
Sex: -
Permanent Address -

Operations, Customer service CV 09-11-2012

Human services operations manager CV sample

GPA
Telephone: +91 9954******
Email: 78G***@yahoo.com
Pune

Career objective -

6 years of professional experience in Human resource operations in manufacturing industry and excellent in retention of employees. Seeking an opportunity to work with

an esteemed organization at a senior level and use my skills for the growth and development of the organization as well as for individual growth.

Skill sets

-Understanding of Diverse culture of the organization
-Understanding need of employees so as to retain them
-Specialized in Recruitment & Training and development
-Excellent interpersonal an communication skills
-Confident and detail conscious
-Thorough knowledge of all Human service operatrions

Key responsibilities handled –

-Analyzing performance of the employees and taking appraisal decisions with the concerned department heads
-Compliance to regulatory concerns and reporting the same to the top management
-Employee induction, training and development
-Documentation of reports with regards to PF, ESIC, etc
-Organizing employee engagement programs, employee safety, welfare, wellness and health programs
-Handling the payroll, compensation and benefits administration
-Providing leadership, management, coaching, monitoring and direction to the employees and achieve all the designated targets.
-Formulating policies and managing daily operations
-Planning the use of materials and Human Resources so as to gain organizational profits4
-Maintaining Operations Department budget and conducting daily meetings for staff

Employer-

-AB industries from 20** till date as Human Service Operations Manager
-CD industries from 20** to 20** as Sr. Human Service Operation Executive

Achievements

-Increased retention rate of AB industries by 10% than previous year in 20**
-Winner of National level Case study competition on “Subject A”

Academic qualification –

-MBA in Human Resource with A% grade from KL university
-BBA from DB college, KL university

Personal Details

-Date of Birth : 06.7.19XX
-Languages Know : English, Hindi, and Marathi.

Rajvardhan Rane 08-27-2012