Resume for BPO Jobs - Sample
Ankita XXX
Mobile: +91-98********
E-mail: ankita***@gmail.com
Career Summary
- More than 1 year working experience in non-voice based BPO supporting the customer with computer security products.
- Good knowledge of computer security products.
- BSc with strong analytical, problem solving and client interaction skills
- Ability to grasp new technical things quickly.
- Strong English communication skills.
Skills
- Strong communication skills (written and verbal).
- Good interpersonal skills with an ability to understand the customer’s problem and solving them.
- Training new employees and getting them productive quickly.
Trainings attended
- Training on “Effective Communication Skills”
- Training on “Writing effective English”
- Technical training on various antivirus and security products
Employers
Working for Company 1 as Tech Support Executive since Aug-2009Responsibilities:- Online chats and e-mail support to the customers using the security products of various brands on their computers.
- Documenting any major problems customers are facing with the products in large numbers & reporting it to the concerned department.
- Training the new employees in the tech support division.
Academia
- BSc with A% marks from Institute 1, University 1, year 20XX
- 12th with B% marks from School 1, Board 1, year 20XX
Achievements
- Offered “Best employee of the month” for replying to maximum number of support tickets within a stipulated time.
Personal Details
DOB: 18th May, 19XX
Languages known: English, Hindi, Tamil
Address: XYZ