Application support engineer CV sample - CV formats and templates

Application support engineer CV sample - CV formats and templates

Santosh XXXXX
E-Mail: san****@gmail.com
Phone: +91-98********

- Highly talented and results-driven Senior Application Support Analyst with more than 6 years of experience possessing exceptional analysis and support for various applications; experienced

in Analysis, troubleshooting, debugging and resolving the issues in timely manner.

- Superior ability to grasp things and Very quick in adopting new technologies. Enriched exposure in FIX protocol, Object Oriented Concepts and exposure to Oracle 9i DBA and familiar with

applications like Appia and Coppelia.

Techno Functional Skills Set

Operating systems: UNIX, Linux, Windows XP, Windows 2003 Server
Familiar applications: Appia, Coppelia
Database: Oracle 9i, Oracle 10g

- Worked on CA Unicenter Service Desk, CA Identity Manager, Google’s Postini, DSM, CA Etrust Antivirus Applications.
- Worked in USA on Behalf of XYZ LLC as a Part of Transition Program (Knowledge Transition) Employment Details

Presently working with XYZ Technologies as Sr.Application Support Engineer.

(Responsible for assisting with the management of user access to applications used within a healthcare facility; work with higher-level analysts, end-users and other technical support groups

to ensure data security and integrity are maintained and regulatory requirements are met.)

Technical Role & Job Involvement

- Process requests for user access to applications and systems using pre-defined procedures based on contractual turnaround time requirements.

- Follow policies to ensure the integrity and confidentiality of access to designate corporate and customer applications, databases, servers, and other systems.
- Address Service Desk requests for password resets, account lockouts, etc. and escalate any issues that may need a higher level of support.

- Participate in the planning, designing and implementation of security grids for new applications and/or system implementations.

- Learn IT security policies and procedures, including those for end users, network procedures, and legal compliance as needed.

- Work with higher-level analysts in the enforcement of policies and procedures for system security administration and user system access, based on industry-standard best practices. Provide

first-level on-call security support to all end users.

Worked with PQR Technologies as Application Support Engineer

(Responsible for providing diagnoses, troubleshooting and issue resolution support on internal applications, desktop operating systems and various IT tools and services used across the

organization by ensuring timely resolution of problems or escalations on behalf of customers.)

Technical Role & Job Involvement

- Provide technical assistance in areas such as: Microsoft Operating systems running on standard Desktops and Laptops, Application troubleshooting and account provisioning.
- Installing Applications on the user’s Machines and troubleshooting any issues related to using the applications, strategize and collaborate with knowledge analysts to ensure that the

service desk has appropriate knowledge documents available for use in resolving customer issues.
- Provide Access to the users for the various Mainframe Systems and access to Various Unix servers.
- Worked with Microsoft Exchange and Creating Distribution Lists, Creating Public folders, Creating Mailbox.
- Provide access to applications such as Sales force, Clarity, CPMS, JIRA, AHCDB (Afterhours Call Database) etc.
- Troubleshooting various user issues relating to Microsoft Applications such as Outlook, Microsoft Office and CA Applications.


Worked with XYZ LLC as Software Support Engineer

(Worked as Application Support Engineer; Oracle platform; job includes RMAN Backup, Oracle Replication, Disaster Recovery, Exporting the Database, Installing Oracle 10g on Windows and

Linux.)

Technical Role & Job Involvement

- Installation and configuration of Oracle 8i and 10g., Installation and configuration of Appia 4.0, 4.1, 4.2, 4.3, 4.4 FIX engines.
- Work with firms and/or third parties to identify trading issues via troubleshooting methods and log analysis.
- Customer on-site visits to perform installs, upgrades; Responsible for the management of production problems, ensuring effective and timely resolution.
- Responsible for working with the Portware development teams to ensure releases are smooth, error-free, and easily rolled-back.
- Lead support engineer for Portware hosted solutions.
- Beta testing new releases.
Implementation of new customer environments as well as migration of existing customers on legacy releases to the current release.


Academic Qualifications & Certifications

- Bachelor of Engineering in Information Technology from XYZ University in the year of 20XX

- Certification in ITIL V3 Foundation

Personal Information

Date of Birth:
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