BPO Manager CV sample - BPO Manager CV formats and templates
BPO Manager CV sample - BPO Manager CV formats and templates
SSSS Bose
Mobile No: 9XXXXXXXXX
Email:XXX@gmail.com
Career Objective
BPO professional with 6 years of experience in the industry, possessing a strong leadership ability with a genuine interest in customer welfare; seeking a position as BPO manager.
Technical skills
-MS Office
-Internet
-Certified in quality management program conducted by ABC.
Personality Traits
-Teamwork skills
-Professionalism and work ethic
-Leadership and management
-Interpersonal abilities
-Adaptability
Key Responsibilities
-Achieving goal of organization and clients.
-Manage all the daily task and work of the BPO
-Handling the team member and motive them to increase the qualitative performance.
-Arrangements of training for the new joiners.
-Makes monthly review of the performance of the employees for the annual appraisal.
-Make proper utilization of resources and also control cost.
-Timely arrange the awards for the good performers.
-Make the standards for the best service quality.
Training
-Completed 2 months training on the topic of Quality Service from ABC, Chennai.
-Completed 2 months training on the topic of Customer Satisfaction from XYZ, Chennai.
Achievements
-Got excellence award during the month of June 19** and November 19** for best performance in follow-up.
-Awarded as a best manager for managing and motivating its team member in 20**.
Employer
-Currently working with PQR, Chennai as Manager since March 20** to till date.
-Previously working with MNO, Chennai as Relationship Executive from 19** to till 20**.
Professional Qualification
-Completed MBA marketing from ABC University and secured 69%.
-Completed BCA from ABC University and secured 63%.
Academic Qualification
-Successfully completed Secondary Examination, XYZ Board, securing 69%.
-Successfully completed Sr. Secondary Examination, XYZ Board, securing 70%.
Personal Details
Date of Birth-19th Feb 19XX
Address-XAVM
Language Known-English, Hindi, Tamil
