Customer care executive resume samples and formats

Customer care executive resume samples and formats

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OBJECTIVE

A challenging and rewarding position as a customer service executive that utilizes my expertise to help me grow in my career.

Experience

ABC LTD as Customer Service Executive - Feb 2010 till Present.

Job profile

-Retaining the existing customers applying for number portability.
-Increase business outcomes by prioritizing customer relationships and by instituting best-in-class sales practices.
-In-depth knowledge of the methods, processes and techniques of providing best customer services.
-Comprehensive knowledge of call management, conflict resolution and cross-selling techniques.
-Possess sound customer service skills with excellent oral and written communication skills.
-Quick learner and has the ability to handle multitask and prioritize responsibilities in an effective manner.
-Can-do attitude, self-starter with outstanding interpersonal skills.
-Familiar with computer applications, business software and the Internet.

Worked in the In-bound team of ABC India.

-Perform the tasks of handling customer calls regarding the request of services and products.
-Handle responsibilities of troubleshooting issues on the products and services to meet customer needs.
-Coordinate with customers to advertise about the services and products offered by the organization.
-Mentoring and provide training sessions to new joiners.
-Handle other essential tasks as a back up to the team leader.

Achievements

Was awarded repeatedly for “Best Services” by ABC in the rewards and recognition event organised by the organisation.
-Recognised by the senior management for highest customer satisfaction scores achieved by me.
-Customers have appreciated often by sending mails to my line managers for the service gesture showed.

Educational Qualification

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Personal Particulars

Date Of Birth:
Languages Known:
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