Desktop support engineer CV samples - desktop support engineer CV formats
Desktop support engineer CV samples - desktop support engineer CV formats and templates
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Result-Oriented person with 6 year experience as Desktop & Network support Engineer who believes in Productivity and Quality.
Objective
To work in the area of “System and Network administration”, explore my hidden strengths and participating in the growth of the organization.
Professional Qualification
-Microsoft Certified Professional (MCP) in 2010.
-Diploma in Computer Hardware and Networking from ABC, New Delhi.
Educational Qualification
-Graduation from University of Delhi
-12th passed from C.B.S.E Board Delhi
-10th passed from H.P.B.S.E Board (H.P)
Experience
Presently I am working with ABCTechnologies India Pvt. Ltd at Gurgaon as a Senior Desktop Support and Network Support Engineer.
Job Profile: Provide L1, L2 support, Remote support, coordination with user and Junior Engineer.
-Provide remote support to different locations (US, Bangalore and Chennai). Create and manage new users, email IDs etc, and resolve related problems.
-Provide Software, Hardware, Network Support and Operating System support to all locations.
-Internet access for the LAN through Proxy setting.
-Responsible for all internet related security.
-Configuring Microsoft outlook for user and troubleshooting Mail Problem.
-Whole sole responsible for all kind of troubleshooting in internal software CBiz One / Cbiz India.
3 years worked experience as a Desktop and Network Support Engineer.
With XYZ Pvt. Ltd. as a Sr. Desktop & Network Support - from Feb, 2006 to Feb, 2010.
Job Profile: Providing technical support to ABC Ltd for the all the users (production line users, software development team) and other applications for online data access.
Responsibilities
-Provide L1, L2 support, Remote support, making MIS, coordination with user and Junior Engineer.
-Provide Software, Hardware and Network Support, as well as Operating System loads and organizational.
-Troubleshooting virus related problem and installing Antivirus.
-Installing and troubleshooting operating system (win98, Win XP, Win 2000, Win 2003 and Win Vista.
-Provide Support in Resolving Networks Problem and troubleshooting of LAN Connectivity issues.
-Internet access for the LAN through Proxy setting.
-Configuring Microsoft outlook for user and troubleshooting Mail Problem.
-Performing troubleshooting on assigned ticket and resolve the problem within SLA.
-Installation Configuration of Print devices (Network printers like, hp LaserJet 2200, hp LaserJet 2300, hp LaserJet 2420, hp LaserJet 4250, hp LaserJet 5000, hp LaserJet 5100 and local
printers) on desktops.
Installation & troubleshooting of different client applications software’s i.e.
Barcode application, Ramco application, Savior application etc over windows XP/2000 platform.
-Worked as a Desktop & Network Support Engineer with Vision Computer in Nehru place (from Jan., 2003 to Nov., 2004)
-Worked as a Desktop & Network Support Engineer with A-one Computer in Sant Nagar (from Dec., 2004 to Jan., 2006)
Application Skills
-Implementing MS outlook Backup and restore of mail message, mail address book, recover corrupted mail and completely troubleshooting.
-Configuration of Ramco application and reestablish the ODBC connection with SQL server.
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Discussion
- RE: Desktop support engineer CV samples - desktop support engineer CV formats -Desktop support engineer CV samples (10/17/12)
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Objective
An intermediate position for a suitable job where my knowledge and experience can be put to maximum utilization for the growth of the company.
Career Summary
Having 7 years of Experience into the field of Information-Technology.
Educational Qualification
-Graduate in Commerce stream from Delhi University.
-Passed Senior Secondary Examination (12th) from “C.B.S.E”.
-Passed Matriculation Examination (10th) from “C.B.S.E”.
Professional Qualification
-Advance Diploma in Computer Hardware & Networking (ADCHN) From MIIT.
-Pursuing MCITP (Microsoft Certified IT Professional) From New Horizon.
Professional Skills
-Configuring & Troubleshooting of Mail Clients MS Outlook 2000/2003/2007/2010.
-Machine Exposure Dell, IBM, Lenovo, Compaq, HP.
-Installation and Configuration of LaserJet, Color jet & All in one Printer.
-Working Knowledge of Microsoft Word, Microsoft Excel, Microsoft PowerPoint.
- Installation, Upgradation, Troubleshooting of Win2000/WinXP/Vista/Windows 7.
- Installation & Troubleshooting of Windows server 2003 & 2008.
-Working with ABC Computers Pvt Ltd. As a Customer Support Engineer. NOV 2004– Till Date.
Job Profile
-Assembling of computer, Installation of Operating Systems and other software.
-Troubleshooting of Hardware, Operating System and Network.
-Installation, maintenance of other computer peripherals such as Network printers, modems, CD Rom and Writers.
-Configuration & Installation of Network Printers.
-Installation, Maintenance and Troubleshooting of Windows XP & Windows Vista,Windows7.
-Configuring & Troubleshooting of Mail Clients MS Outlook 2003/2007/2010.
-Looking after and maintenance of hardware of various brands including Compaq, HP, Dell and IBM..
-Installing and configuring network operating system, hardware devices and drivers.
-Installation of all kind of Software for support of User.
-Installation of Windows Windows XP, Windows-Vista, Windows-7,Windows server2003-2008.
-Creating & managing user’s profile.
-Connecting & Configuring PCs for use on LAN.
-Used to rectify the Hardware/Software/LAN issues for end users.
-Repairing of corrupt user mails in MS Outlook.
-Installation of all kind of Software.
-Maintaining “Client and Server” Relationship.
-Handling one individual premise of around 550 computer systems network and solve the problem retailed to Networking, H/w & S/w.
-Installation and troubleshooting of Laptops, Desktop problems. (IBM, HP, DELL, HCL).
-Maintenance of local area network.
Key skills
-Travelling.
-Building relationships.
Personal Details
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Microsoft Certification Exams Period of completion
-Installing, Configuring, and Administering Microsoft® Windows® XP Professional
-Designing Security for Microsoft Windows Server 2003 Network
-Implementing and Managing Microsoft Exchange Server 2003
-Planning and Maintaining Microsoft Windows Server 2003 Network Infrastructure
-Implementing, Managing, and Maintaining Microsoft Windows Server 2003 Network Infrastructure
-Planning, Implementing, and Maintaining Microsoft Windows Server 2003 Active Directory Infrastructure
-Managing and Maintaining Microsoft Windows Server 2003 Environment
Experience
1. Currently employed as Customer Support Engineer With ABC Consultant(Redington) since August 2011
2. Employed as Resident Engineer with XYZ Ltd. ) December 2007 to May 2011
Work Responsibilities in Redington India Pvt Ltd
Deputed for SIFY as a Resident Engineer of ABC Consultancy, as Associate of (RedingtonIndia Pvt Ltd) handling of Desktops, Servers Network Level 1
Job Responsibilities included:
1. Handling of issues related to Desktops and Laptops both Application and hardware support
2. Handling of Blade and Rackservers with Level 1 support(Model Hp dl380G4 & G5 Hpbl20p Blade)
3. Taking care of Tc Room(Network Room) L1 support for patch changing both Telephone Extensions and Lan Connectivity
Work Responsibilitiesat XYZComputers
Deputed for SIFY as a Resident Engineer of XYZ Computers, , handling of more than 200 Desktop Branded PC’s (IBM,HP,HCL,DELL and TOSHIBA Laptops)
Job Responsibilities included:
1 Handling of all Brand Hardware & Software related Issues of Desktops
2 Installing of Operations System Win98,win2000,winxp,win2003,winvista&winseven
3 Installing of applications like MS Office 2000,2002,2003,2007 Adobe Products
4 Photoshop,Dreamweaver,reader,writer
5 Installing of leading corporate Antivirus like Symantec,Mcafee
6 Installing & configuring IP to Desktop,Laptops
7 Installing & Configuring such as VPN,DIAL-UP&BROADBAND NETWORKING
8 Installing & Configuring Mails Clients such as POP3,IMAP
9 In Outlook Express,WindowsMail,Outlook of the following Versions such as
10 Outlook 2000,2002,2003&2007&ThunderBird.
11 Troubleshooting of All Branded & Assembled Desktops.
12 Troubleshooting of Laptops both Softwares & Hardware in Basic Level.
13 Troubleshooting of Rack Servers like HP,DELL&IBM in hardware level in Basic L1
14 Installing & Configuring local Printers & Network Printers
15 Changing ports for LAN in Switch
16 Changing ports for Telephone Line in Patch panel
Deputed for Reserve Bank Staff College as a Resident Engineer of XYZ Computers, an Associate of WIPRO, with independent charge of more than 150 Desktop Branded PC’s (Wipro, IBM, Acer,
HP, HCL, Dell and IBM Laptops)
Job Responsibilities included :
1 Handling of all Hardware related Issues of Desktops like Installing and troubleshooting of Hardware Components & Accessories.
2 Installing of the Following operating Systems Win98, Win2000, Winxp & Win2003
3 Installation of MS Office all versions 2000, Office xp, Office 2003 & office 2007
4 Installation of Antivirus like Symantec(or) Norton, Mcafee, Avg, Avast, Bitdefender & Kaspersky & updating the Antivirus
5 Internet Configuration such as Dialup Connection, broadband
6 Troubleshooting of Windows Operating Systems
7 Configuring of Outlook Express, MS Outlook, such as Pop3, MS Exchange & Troubleshooing of Outlook
8 Installing Active Directory Creating Users.
Technical Qualifications
S.No Degree
1 D.A.E.(Diploma in Automobile Engineering )
2 D.M.E.(Diploma in Mechanical Engineering )
3 MCSE(Microsoft Certified System Engineer)
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