Helpdesk analyst CV sample - Helpdesk analyst CV formats

Helpdesk analyst CV sample - Helpdesk analyst CV formats

Mini
Mobile: +91-98********
mini****@yahoo.co.in

Career Summary

-Highly motivated, independent and self-starter with extensive experience in sales and marketing.
-Expertise in building new business and maintain strong relationships.
-Experience in negotiating on behalf of the owner and ensure the profit.
-Excellent determination for creates opportunities.
-Expertise in maintain high degree of customer service.

Key Skills

-Excellent ability to provide technical support.
-Expertise in attending queries via phone, fax and email.
-Excellent communication and interpersonal skills.
-Proficiency in computer skills like Microsoft Office and Internet.

Personality Traits

-Goal oriented and self-motivated
-Excellent negotiating abilities.
-Efficiency of managing multiple tasks
-Hard working and flexible to work in shifts.

Professional Experience

Company Name- Place
Helpdesk Analyst
June 20**-Till Date

-Provide excellent help desk support to service partners.
-Helping and supervising desk team point persons.
-Provide training to the new employees.
-Provide technical and IT support to government users.
-Provide solutions to the received calls.
-Arrange seminars to increase information and solving complex issues.

Company Name- Place
Helpdesk Executive
June 20**-Dec 20**

-Answer the phones and resolve queries.
-Prepare all official documentations.
-Prepare central helpdesk manual.
-Prepare weekly and monthly statistical analysis report of helpdesk activities.

Achievements

-Won in Inter College Debate compitition and acquired 1st position.
-Achieved First position in Dance Competition.

Qualification

-B.Sc. from “XYZ” in 20**.
-HSC from “XYZ” in 20**.

Personal Details

Date of Birth: 28 Oct 19**.
Languages known: Hindi, Marathi and English.
Address: XYZ.