Infrastructure management engineer resume samples and formats
Infrastructure management engineer resume samples and formats
To be associated with a reputed & professionally managed organization, where knowledge and competencies can be used in challenging assignments by integrity and using cutting edge technologies together with co-operation and teamwork.
PROFESSIONAL EXPERIENCE
XXX Ltd, Noida
Designation: System Engineer
Tenure: July 2009 to Present
Total Experience: 3 Years 10 Month
Job Profile : System Administration Support to client
Project Name: Edwards Vacuum
Technology : Windows 2000, 2003, 2003 R2 Servers, Active Directory
Exchange Server 2003 R2, File & Print Servers, Symantec Back up, Symantec Client end security, Windows Server Update Services 3.0, Nagios Monitoring Tool
.
Job Role as System Analyst:
-Responsible for support and maintenance of the IT Infrastructure.
-Heads the User Account Management Globally for client:
-Network Account Creation
-Assigning resources
-Creating Mailbox and Distribution Lists
-Creating AD Groups for share folders and other network resources.
-Administration of Servers placed at different regional location through ILO, Remote Management.
-Remote administration of servers for any issues related to Microsoft Windows operating system and working with Microsoft Support when required.
-Monitoring the Servers alerts through NAGIOS and troubleshoot the alerts.
-Working on Request, Incidents, change and task through Lan Desk tool and closing calls within the defined SLA.
-User and group administration of Win 2003 server.
-File server management (Folder creation deletion, access rights and permission).
-Updating servers (Client Machines) with latest hot fixes, security updates and remediate software distribution failures and to eliminate the problems that cause those failures through WSUS.
-Working as first level support on Citrix servers, checking user rights assignment on citrix applications, troubleshooting citrix application issues on citrix servers and escalating to dedicated citrix team if necessary.
-Preparing monthly work status report and updating technology specific documents.
-Hardware management (servers) by updating latest firmware and patches. Also coordinating with Vendors and resolve hardware issues. Windows Patch Management over the complete network through WSUS.
-Configuring Full and differential Data backup Jobs on Windows Servers.
-Troubleshooting of Failed Backups and maintaining reports for Data Back up using Symantec client Exec 10 to 12.5 and Veritas Net Backup utility.
-Troubleshoot Performance and Availability issue on Windows Server 2003 and 2003 R2.
-Maintaining incident reports regarding Router and Switches status of the Different location.
-Remote administration of Physical server through RDC, ILO, IPKVM.
-Maintaining Incident records using Touch Paper ticketing Tool.
-Heads the Incident Level Management team:
-Monitoring the volume of Incidents, Incident resolution, pending Incidents, complaints, communications and escalations
-Analyze the Incident flow/volume and suggest for appropriate action
-Routing the requests to Specialist Support Team
Employer - ABC
Title - Technical Support Engineer
Dates of employment - Nov 05, 2008 to Jul 17, 2009
Project
Platform - Application Support
Duration - 8 Months
Role - Support Engineer
Responsibilities:
-Configuration and Troubleshooting of Wired and Wireless Routers (WRT54G, WRT54GS, WRT350N, BEFW11S4), Print Server (WPS54G),
-Gaming Adapter (WGA54G), Wireless Network Adapters (WUSB54G, WUSB11, WMP11, WMP54G), Switches, Range Expanders, Wireless Access Points, etc
-Providing technical support to global customers over the phone with configuration and troubleshooting of devices.
-Keeping knowledge update as per upgrade in SOHO technologies.
ACADEMIC QUALIFICATIONS:
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Computer Utilities:
Package - MS Office 2003, MS Office 2007,
Operating System - Windows (All Version), Mac, Win 2K3, R2 Server, Windows 2008
Networking: TCP/IP, DNS, DHCP, SAN, RAID
Personal Details
Date Of Birth:
Languages Known:
Address:
