operations Manager CV Sample - operations manager CV formats / templates
Discussion
- RE: operations Manager CV Sample - operations manager CV formats / templates -Dalphie Mazumdar (01/02/15)
- Operation Manager
- RE: Operations Manager CV Sample - operations manager CV formats / templates -Operations Manager CV (10/03/12)
- Sunil Agarwal
Mobile: 91-XXXXXXXXXX
Email Id: XXXXXXXXXX@gmail.com
Professional Synopsis
-A dynamic professional with nearly 6.5 years work experience and in the domain of Operation Management, Asset Management (Transfer Agency), Customer Relationship Management and Team Management.
-Proficient in managing & leading teams for running successful process operations & experience of customer relation service standards for business excellence.
-Hands on experience in conducting cross training with procedures & preparing reports, presentations, manuals and other documents as needed.
-Excellent interpersonal & communication skills with strong abilities in client relationship management.
Functional Skills
Asset Servicing - Banking (United States Transfer Agency)
-Ensuring that the first day financial processing and auditing is done on the same day.
-Assuring that all high dollar trades and transfer requests are processed in a timely manner.
-Additionally responsible for processing new account & maintenance for both cash and non-cash transaction on the day of receipt or the agreed to service levels.
-Research legal’s and generating new copies for all NIGO items which incorrectly routed .
-Focusing on all areas of processing and leverages resources between client groups as needed.
Career Sketch
Bank of New York Mellon Pune
Overview/life journey in BNY Mellon :-
-I joined BNY Mellon in July 2011 as Operation Executive in the pilot process of GIS-TA (F&T) team. It was a very successful migration which went live in November 2011. It is me & my team who take care of all the Quality & Productivity aspects in Transfer Agency.
Title:- ( Analyst) - City: Pune - Period:July 2011 - Current
Details of Responsibility
A. Client Focus
-100% Internal Quality audit of financial cases should be done within TAT.
-Train to new jonnies & prepared Training ramp up plan for cross training.
-Maintain or exceed SLA deliverables for 27 clients.
-Allocation of total volume in the team.
-Responsible for accumulate Weekly & Monthly Accuracy & Productivity report.
-Ensure that team work as per the Minimum expected efficiency of 85%.
-Chase onshore team regarding updates & Discuss errors.
-Handling the team Escalations, research and resolve as per client request on priority.
B. Employee Engagement
-To provide regular process updates and conduct regular product knowledge trainings within the team. Conducting weekly team meeting to discuss the errors with TL.
-Hand holding to all bottom performers & initiate a refresher training plan.
-Cross trained two employees into the process training, followed by assessment with 95% of the team meeting the passing percentage.
-Participated into Learning & Development training & one Quality training (LEAN).
C. Domain Expertise
-Prepare presentation as per team performance & represent in front of management.
-Update process check list on Dashboard as when changes are notified and get it singed through the On-shore team. Ensure Knowledge source is up to date throughout the year.
-Provide required analysis to team as well as individuals by completing Root Cause Analysis & publishing of Accuracy reports on weekly and Monthly basis.
Notable Credits
-Completed cross trainings into New Accounts and Maintenance.
-Raised improvement idea (Kaizen) for redemption to decrease gain & loss exposure.
-Prepared consolidated tools (Kaizen) for 58 clients which are helpful for all FSR team.
Achievements
-Highest versatile employee in GIS-TA,
-Highest Productive person in the team who are processing 50 % of total volume.
-Cleared Final Assessments in first attempt with respective scores.
-RNR Quarterly Awarded by SDL.
-First Operation Executive who raised Kaizen for GIS-TA (FSR).
-Won Best Performer award for Tax year ending by VP.
-Appreciated by “Achiever of the month” for Tax Year ending.
Work Experience: 18 months
-WIPRO LTD. (Wipro business process outsourcing (BPO) services offerings customer service and dealing with UK Process British telecom is one of the biggest giant of communication industry in UK. British telecom services are inclusive of BT broadband)
Project name :- (British Telecom) - City: Pune - Period: Dec.2009 – Jun 2011
Responsibilities:-
-Responsible for raise order according to customer requirement.
-The responsibilities involve checking team quality audit before final processing job.
-Appoint the engineer and chase up them on day-to day as well as weekly basis.
-Handling team escalations and directly resolves as per client requirement.
-Responsible for maintain quality and productivity data of team.
-Conduct quarterly refresher Training, followed by assessment with 95% of the team meeting the passing percentage.
Work Experience: 42 months
-PVR Cinemas Ltd. (India’s leading exhibition company with an honour of starting multiplex system in the country. This largest multiplex chain deals in Film Production and International Exhibitions)
Title:- (Gold relationship officer) - City: Indore - Period: June 2006 - Dec.2009
Responsibilities
-Responsible for Fund Management at the Box Office and the Concession.
-The responsibilities involve leading and managing team of Gold Class.
-Responsible for negotiation and finalizing group booking of various corporate clients.
-Achieving the sales target on day-to day basis.
-Inventory management on monthly basis.
-Work out the promotional plans and marketing strategies along with marketing.
-Supervise external agencies.
-To take customer queries and resolving them up to their satisfaction.
-Maintains Guest Database.
Extra- Curricular Activities
Leadership Roles
-Led the School Team for Kabaddi at the Inter School Competition.
-Led teams to mobilize resources for Tsunami and Earthquake Relief.
-Led the Team of Cricket at the College Competition.
Community Work
-Led teams to mobilize resources for Tsunami and Earthquake Relief and Scholarships for Needy Students.
-Organized Blood Donation, Clothes Donation, Cleanliness Drives, Civic Awareness Campaigns, Right to Information workshops etc. as a part of Humanist Movement, QCK Students Foundation.
-Member of fun committee to organize weekly activities for employees.
-Actively participated in CSR activity, which was held by BNY in July-2012.
Interests and Hobbies
-Reading and Collecting e-Books.
-Public Speaking.
-Playing Chess, Football and Gully Cricket.
-Listening to music.
Educational Qualification
Degrees-
-Diploma in Operation Management with IGNOU from ............
-Bachelors in Commerce with specialization in Sales Management and Advertisement (2008).
-Higher Secondary from ...................
Scholastic Achievements
-Winner of Creative Writing Competition at the district level, organized by M.P. Board School Committee (2005)
-Recipient of Maulana Azad Memorial Scholarship 2004-05: The scholarship, given for academic and leadership excellence, covers a part tuition fee for the Graduate Program.
-Participated in FIRST AID TRAINING INSTITUTE,THANE (2009)
Personal details
Date of birth -
Nationality -
Languages Known - - RE: Pperations Manager CV Sample- operations manager CV formats / templates -Vidushi Sharma (08/31/12)
Store operations CV sample
Ajay Sharma
Email: s******@gmail.com
Phone: 98**********
Career Summary
-4 years of Experience in Store Operations, merchandising and store Management.
-Expertise in planning & controlling Store Management & merchandizing for enhanced profitability & growth.
-Proficient in implementation of marketing and sales promotion plans for new business generations.
-Keen customer centric orientation with excellent communication skills and ability to interact effectively with key personnel at all levels
Personality Traits
-Optimistic and Go Getter
-Analytical skills
-Hard Working
-Team Player
-Excellent Communication skills
Key Responsibilities Handled
-Responsible for the entire Store Operations, Training, Inventory Control, Cash Management, Store Administration etc.
-Ensuring exceptional customer service experience for each customer every time.
-Ensuring smooth operations on and off the shop floor.
-Handling a team of 38 colleagues including Supervisors, Admin Supervisor, Floor Managers and Sales Advisors
-Managing area of 20000 sq ft (approx).
-Managing a Business of 28 Crores.
-Managing Inventory of around 70000 singles.
-Ensuring Profitability by reviewing SPRs regularly.
-ROI calculations and analysis regularly.
-Ensuring Controllable costs are maintained within the budget
-Involved in recruiting Crew for 7 outlets in ***, Training and Development, Health and safety, Food safety, Performance Reviews of Staff Bi- Annually.
-Responsible for Ordering, Checking and Maintaining Stock levels (Dry & Food).
Achievements
-Won ‘Excellence Award’ by Client for performance and contribution in a team.
-Contributing 11-12% Sales to the ***** India Business from my Store.
-Controllable costs kept within the budget.
-Successfully opened *** Store at ****.
Employers
-Working as a Store Manager-Operations for ACD from Nov 2***.
Computer Knowledge
-Fully acquainted with Windows XP, Vista and MS Office
Certifications
-Achieved Level 3 Certificate in Food & Restaurant Safety from ****.
-Achieved Certificate from *** for successfully completing Leadership Foundation Programme
Education
-BIT from UVZ in 2***.
Extra Curricular Activities
-Involved in many Co Curricular Activities at the school, college and university level.
-Involved in and Group and individual debates and presentations in both college and work.
Personal Details
-DOB: 7th July, 19XX
-Languages known: English, Hindi.
-Address: XYZ
