Quality Analyst career objective and career summary

Quality Analyst career objective and career summary

Career Objectve

To secure a mid-level position in the Quality Analysis deparment of XYZ and ensure that satisfactory is delivered to the customers while meeting all the laid down standards

Career Summary

• A Bachelor’s in Computer Science from Hyderbad University with 4 years of experience in Genpact BPO as a Quality analyst.
• Ensured that all agreed processes and activities were implementec to highest standards of customer relation
• Effectively monitored the performance and service levels ongoing basis
• Demonstrated initiative by evolving processes for sampling and inspecting customer interaction process at each step until resolution was provided.
• Reviewed business performance statistics and gave suggestions to Senior analyst on areas of possible improvement.
• Self-motivated and hard working, was the winner of “best customer resolution” in ABC for 2011
• Got new technologies implemented for better monitoring and resolution of customer problems.
• Conducted feedback sessions with team members as well as reviewed performance on consistent basis.
• Planned training sessions for improving efficacy of the team.