Quality Analyst Career Objective and Career Summary

Career Objective and Career Summary for Quality Analyst

CAREER OBJECTIVE

To secure the role of a Senior Quality Analyst at ABC Services. The vast experience, immense knowledge of customer interaction along with ability to work in a team to ensure customer satisfaction can aid in improving processes along with generating repeat business for clients.

CAREER SUMMARY

• A Bachelor’s degree in Computer Science from Hyderbad University with 4 years of experience in ABC BPO as a Quality analyst.
• Ensured that all processes and activities were of the highest standards of customer relation
• Effectively monitored performance, service levels and performance on ongoing basis
• Demonstrated initiative by evolving processes for sampling and inspecting customer interaction process at each step until resolution was provided.
• Reviewed business performance statistics and gave suggestions to Senior analyst on areas of possible improvement.
• Self-motivated and hard working, was the winner of “best customer resolution” in ABC BPO for 2011.
• Conducted feedback sessions with team members as well as reviewed performance on consistent basis.
• Planned and carried out training sessions for improving efficacy of the team.