Sample apology letter for defective, damaged, or incomplete product

Sample apology letter for defective, damaged, or incomplete product

It was recently brought to my attention that you received a defective Grinder.

I am truly sorry that the item received did not meet our normal high standards. It has failed to function as a surge protection system for your computer units. Before we ship any product, it undergoes double quality checks every function, so your problem may be one you can solve quite easily.

I assure you that a replacement will be shipped to you immediately. It is certainly our intent to provide only the highest quality items to our customers, and I regret that your product apparently slipped past our quality measures.

We appreciate your bringing this matter to our attention. We apologise for any inconvenience you suffered and how we will have another opportunity to introduce you to our fine products.

Again, I thank you for bringing the opportunity to correct it.