Sample apology letter for mistake

Sample apology letter for mistake

Please accept our sincere apologies for the mistake that had occurred while processing the collection letter.

It must have come as a surprise, since our payments have always been on time. It was never our intention to create such an awkward and uncomfortable situation. While we have caused this unpleasant experience, we are able to see where we went wrong. We believe acquiring this insight will allow us to learn and grow and prevent similar issues in the future.

Your new statement should reflect your most recent payment and will show that the late charges have been removed from your account as a good will gesture.

We hope that we can be of any assistance in correcting our mistake and resolving the matter. We are sorry for any inconvenience this may have caused you and appreciate your continued business as one of our valued customers.

Please feel free to let us know your thoughts and concerns over this matter. You can reach me at puphemant@gmail.com, 9990881071. We look forward to hearing from you and putting this matter behind us.