Sample apology letter for overcharging

Sample apology letter for overcharging

We sincerely apologize for inconvenience caused to you. We at CleanNx believe in delivering high quality services. We take pride in our timely and cost effective services. Our cleaning executives are well trained in their skills and always ready to do more than expected.

We regret that our account department sent a wrong invoice which reflected overcharges. Please find copy of correct invoice.

As you are our loyal customer we wish to offer you 50% discount on your next cleaning bill in compensation to inconvenience caused to you.

We would like to thank you for bringing this issue into our attention. We are streamlining our process so that such mistakes can be avoided in the future.

Please accept our apology once again; CleanNx looks forward to serving you again!