Sample apology letter for sending a bill or collection reminder by mistake

Sample apology letter for sending a bill or collection reminder by mistake

Thank you for sending us your concerns about the errors in your Annual billing statement that we sent you on April 24th, 2013. As per your request, we checked our records and found that you were right about your concerns.

It was basically a human error, as the concerned person entered wrong information by mistake. After thoroughly checking the previous records we have informed the concerned department and you will now be able to see the correction in your next billing statement.

Your current account, as on January 2014, is $56,000.

We really appreciate your patience and apologise for the inconvenience that you faced in result of the error. You are valuable to us and we are committed in providing the best services to your. If you have further questions or concerns, please feel free to contact me on 1800-893-023.