Sample apology letter for shipping delay or error

Sample apology letter for shipping delay or error

Thank you for your phone call informing us that you had not received your shipment of glasses. Please accept our sincere apology for the error we made in our last order.

Because of the rally that took place in the city, we were unable to get the necessary shipping packages from our suppliers. We did ship the glasses by express mail on Friday, so you should receive them soon after this letter.

We are also sending you a coupon of $10 off your next order from our catalogue.

We regret the inconvenience this may have caused. In future, we will keep an extra supply of shipping packages on hand.

We appreciate your business and will make every effort in the future to send you the products on time. We look forward to doing business with you for years to come.