Sample letter about an error in the bill

Sample letter about an error in the bill

I am writing you to throw light on the billing error made in my last month bill of mobile connection. The bill has an outstanding amount of Rs 900 whereas as per my information it should be RS 500.

I have a mobile connection by the name of Ananya Bhatia of your company. The mobile number is 98888-88888. I bought the number 3 months back from your retail outlet at Adarsh Vihar. I bought the post paid connection with a rental plan of RS 500 beyond which I cannot use my number to make any calls. As and when the usage will come to RS 500 my mobile number services will be terminated. It was a fixed rate plan. Till two months I received the right bill and suddenly the third month brought a shocking bill at my door. The last month bill states the outstanding amount to be Rs900.

It is not possible that my bill can exceed Rs 500 with the subscribed rental plan. Therefore I request you to correct the mistake as soon as possible.