Sample letter to customer for delay in delivery

This is in regard to your order no. 145 which you placed with our company Saturn ltd on the 4th of February.

We sincerely apologize to you for the delay in delivery of the products you ordered with us. Due to irregularities in the manufacturing department, this inconvenience has been caused to you. We are also flooded with a large number of unexpected orders this month and all this has led to this delay.

We are trying our best to minimize the delay as much as possible to reduce your trouble. We have equipped our departments with more number of staffs and within the next 3 days your shipment shall be dispatched for delivery.

You are a loyal and supportive client of our company since years, and we are grateful to you for your commitment towards us. As a small token of honor and as a mark of apology we offer 10% discount to you on your next purchase order with us. Whenever you place your next order with our company, you can avail this discount on the final bill value.

To ensure that this crisis does not take place in the future again, we have taken all precautionary steps. Once again we apologize to you for all the troubles caused because of us. We would appreciate your support on this matter.

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Discussion

RE: Sample letter to customer for delay in delivery -Kris (03/06/18)
Hi There,

I'm not native speaker, and I was confused to apologize to my client because his order is delayed.

I feel your letter too formal for me, if I want to sounds informal (more friendly), but still polite. I want it simple, only one sentence, straight to the point, Can I say this? "I'm sorry for the delay in delivery of the products".

Does it sounds informal but still polite for native speakers?

Thank you so much.
Sample letter to customer for delay in delivery -Ritika Srivastava (03/25/14)
Sample letter to customer for delay in delivery

We regret to know about the delay in delivery. We were not expecting such imprudent behavior from your side. We ordered you cosmetics products on January 10, 2014 and you guaranteed us to give delivery within 3 weeks, we didn’t receive the order yet.

It’s been very unpleasant for our work to have such delay in delivery because it gives bad impression to suppliers also. We sought you to complete the order within two days. Otherwise regretfully, we will have to cancel the order or place it to the other party.

We feel that you will respond quickly and give explanation for the delay in delivery for the order.

Sample letter to customer for delay in delivery