Sample resume for customer relationship manager and formats

Sample resume for customer relationship manager and formats

Name:
E-mail:
Phone:
Employment History

Customer Relationship Manager, ABC Jan 2012 – Present

-Provide operational support to the Deputy General Manager by overseeing the departments Front Office, Maintenance, Sales Team, Security, Housekeeping and Accounts
-Responsible for handling corporate group and maintaining service standards in accordance with established policies and procedures
-Responsible for ensuring guest receives the highest possible level of service to maintain overall satisfaction on a consistent basis
-Preparing adventure itinerary for the groups
-Handling guest complaints and issues.
-Spot checking of Adventure Activity area for ensuring the all activities is open for the guest.
-Co-ordinates with the sales office for all kinds of requirements, bookings, confirmation of any VIPs arrivals, Corporate groups etc.
-Responsible for updating and forwarding the total sales to DGM and management
-Solicits guest feedback and takes appropriate action to increase guest satisfaction


Area Manager, XYZ, October 2009 – Dec 2011

-Management and supervision of 30 staff members across 5 outlets
-Responsible for making regular visits to branches to ensure high levels of in store standards, monitor stock control, security and staff performance
-Controlled food and beverage purchasing, payroll, and operational budgets
-coordinate all activities of the restaurant staff to maintain high quality of food, service, safety, and health
-handle the business activities, housekeeping, and front / interface functions
-planning and executing routine and promotional events, planning menus, delegating tasks and maintaining work scheduling, handling customer queries and complaints, preparing reports,

recruiting and training staff
Education
Interests

-Playing the Guitar
-Singing
-Exploring new places

Personal Details
Date Of Birth:
Languages Known:
Address