Sample resume for service manager and formats

Sample resume for service manager and formats

Name:
E-mail:
Phone:

Career Summary

-Approximately 9 years of experience in After Sales Service Operations, and Team Management in Service industry.
-Demonstrated abilities in implementing strategies for enhancing service operations, accessory sales through distributor network development, etc.
-Significant experience in identifying, networking and rendering assistance to reliable and financially strong channel partners for achieving business excellence.
-Resourceful at maintaining business relationship with clients and customers to achieve quality product and service norms and thereby resolving their service related critical issues.
-Proficient at procuring materials and in achieving cost savings initiatives for enhancing the operational efficiency.

Skills Set

-Streamlining the service management processes involving evaluation & improvement of the service centres on a continuing basis.
-Analytical approach and logical thinking toward simplifying the complex matters
-Managing post-sale service operations ensuring customer satisfaction and business retention.
-Generating service revenue by meeting budgeted targets by developing new service procedures and strategies to increase productivity & profitability.
-Setting up service management processes involving evaluation & improvement of the service centres on a continuing basis.
-Increasing productivity of the service and service sales force.
-Managing indigenization & planning of spare parts and inventory control.
-Leading, nurturing & monitoring the performance of the team to ensure efficiency in process operations & meeting of individual & group targets.

Work Experience

Since Sep'2010 with ABC
Responsibilities

-Handling the customer service delivery through Service Franchisee Network by adhering to various parameters such as FRT CRT, etc.
-Managing the system integration for franchaise operation through web based 'Smartnet'
-Enhancing the revenue generation through sale of spares and accessories via Service Franchisee Network
-Scrutinizing the repair quality and costs of the spare parts, thereby providing PPR & spare quality check reports to the factory.
-Ensuring the finalization of stock machines repair rate and handling the liquidation of defective stocks at company warehouse.
-Bringing warranty cost under control and doing ASP audits for correctness

Jan’07 – Sep'10 with XYZ
Assistant Manager (CRE)

Responsibilities

-Administering the CRM activities & MIS logics (IT Related) for Centralised Call Centre Operation, IVR tracking
-Overseeing project management – GKB repurchase and conversion and managing the LSP operations for service delivery of HUL water purifier called PUREIT across Kerala region.
-Mapping the spare management across depots, distributors & safe water zones.
-Liaising with Technical/Product Quality Team in product development.
-Developing referral Leads from the service stream.

Achievements:

-30% growth in revenue (primary billing )in 2011-12 compared to previous year and achieved 121% against annual target
-Annual Maintainance contracts has grown by 28% over 2010-11
-Defective stocks has been brought under control from level of 400+ to 2 digits in a span of 2 months in the month of feb 2012

Computer Knowledge

Office Suite : Microsoft Office.
Operating System : Windows, Linux(Ubuntu)
Tools / Packages : AutoCAD, SAP R/3, E-Care V4, Netsuite (Web Applications).

Academic Qualifications

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Personal Details

Date Of Birth:
Languages Known:
Address