Technical support engineer resume samples and formats
Technical support engineer resume samples and formats
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To be an innovative and successful Tech Support Engineer by using my analytical and communication skills and put forth my hard work and sincerity for the prosperity of the company.
ABC Info Tech Pvt Ltd – (Tech Support Engineer) Mar-5th-2012 –Sep-18th-2012
Responsibilities:
- Installed and configured of Windows XP, Windows 2000 Professional, and FTP, Windows NT/2000, Server 2003, database servers, web servers and proxy servers.
-Installed and configured user settings and applications maintenance based on user requirements.
-Created user group, IP address and installing quick book.
-Worked with routers, hub and switch and trouble shooting hardware on need basis.
-Monitored servers, all applications and services (FTP, Mail) continuously
-Performed preventive maintenance on servers regularly
-Periodically downloaded patches and updates for applications and OS along with identifying and deploying service packs and virus update.
-Took regular backups of folders on server on DAT cartridges or other Storage device and restoring from recent backup incase of breakdown.
-Handling in setting up VPN connection. Dell Laptop Configuration and Desktop issue.
-Administration of Windows XP, Windows 2000, Windows 7, Windows Image, LAN and Network printers
XYZ Technologies (Support Engineer) Oct 2009 –July2012
Responsibilities:
-Installed All Client systems Windows XP, Windows Vista, Windows 7, Windows 2003 and Linux.
-Create User creation, printer access Share Drive resources and Password Reset.
-Hardware issues like Laptop and Desktop Troubleshooting.
-VPN configuration and Token Management installation, create Client side Outlook ,PST, Password set
-Monthly Patches in Server auto update in Client side.
-EFS Folder and Encrypt attributes creation in Client Side, Security Policies in User Side
-More than 1600 Employees Desktop related issue and Laptop related issue
-Weekly Backup and Monthly Backup in File Server.
-Mainframe application and IBM Mainframe application Installed in Client side.
-Provides direct support to users, including troubleshooting complex problems to ensure 100% uptime
-Weekly reported and network reported send to Manager. Printer services should run in server
-Trouble shoots Dell Laptops and Dell Desktops diagnostics process and related quires.
-To check Lan connection desktops and Laptops
-Trouble shooting network protocol & Services and Take Remotely trouble shoot US customers and UK customers as per the user application issue.
-Smart Card issue and Token management issue trouble shooting in Laptops.
-Data Center activities include data backup, performance monitoring, anti-virus protection and network security policies
-Providing all type of Escalations and System Application inventory send to License team.
Skill Set :
-Operating System - Windows 2000,2003 & Xp,Windows 7
-Directory Service - Active Directory Service 2003
-Backup - Connected Data Backup
-Monitor - Event Logs,System monitor,
-Remote Tools - RDC,VNC,Dameware
-Mail - MS Outlook, Lotus Notes
-Ticketing tool - Virtualtech ,Ultimatix,Remedy,AHD client
-Chating tools - Microsoft Communicator , Webex Connect and Meeting
Technical Skills:
-User creation in Active Directory
-OS Service packs / patches management.
-Troubleshoot systems Software and Applications and handling the escalated problems.
-Diagnosing hardware and software problems Expecting in Dell Laptop/ Desktops issue.
-Active Directory Backup & restore
EDUCATION / TRAINING AND TECHNICAL CERTIFICATION:
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Personal Details:
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