Guest service agent CV sample - CV formats / templates
Discussion
- RE: Guest service agent CV sample - CV formats / templates -PRATEEK BAJPAI (09/04/12)
Guest service agent CV sample
Anil tundon
Contact No. +918568******
Email ID- ****@gmail.com
Career Summary
-A passionate and customer oriented professional with excellent communication skills having 3 year experience as a Guest Service Agent.
-Excellent knowledge in giving the excellent service during the stay of a customer.
-Experience in greeting guests, allocating them rooms as per their requirements, directing guests to their rooms and other facilities.
-Skilled in promoting new discount policies of the hotels.
-Proficient in working with a group.
Personality Traits
-Confident and have genuine interest in customer satisfaction.
-Excellent communication skills in verbal and written both.
-Excellent problem solving skills.
-Strong marketing skills.
Computer knowledge
-Well versed in basic use of computer.
-Internet savvy
Key Responsibilities handled
-Providing information about the services provided by the Hotel.
-Developing a strong relationship with the customers.
-Performing & maintaining the day to day greeting of guest and providing excellent concierge services.
-Attending phone calls and giving the proper information about their enquiry.
-Maintaining the report of room, guest, cash, revenue, food and housekeeping accounts.
-Provides training to the new employees.
Achievements
-Received ‘Best Employee’ award in 2011.
-Recognized for excellent services and received many appreciations.
Employer
-Working as Guest service agent in GHJ Hotel from Jan 2010- Present.
-Worked as Guest service Agent in DGF Hotel from Jan 2009- Dec 2009
Academia
-MBA in Hotel Management.
-Graduation.
Personal Details
-Language Known- Hindi, English, French
-Date of Birth- DD/MM/YYYY
-Address- TYEIEIDD
- RE: Guest service agent CV sample - CV formats / templates -Vidushi Sharma (08/31/12)
Guest relation office CV sample
Aakash Jain
Email: s******@gmail.com
Phone: 98**********
Career Summary
-A competent, dynamic, highly motivated professional with 4 years of Experience.
-Ability to project a professional, friendly and courteous image to guests and patrons.
-Possess excellent experience and inter personal skills in Guest Relations.
-An impressive track record of client satisfaction with friendly and courteous image to guests
Personality Traits
-Responsible and reliable.
-Hard working and zealous.
-Excellent team player with good communication skills.
-Flexible with excellent co-ordination and presentation skills.
Key Responsibilities Handled
-To work with High Standards.
-Up sell the menu to meet the budget of outlet.
-Handling the complaints and the suggestions from the guest in the outlet.
-Maintaining Guest relations, Guest comments and analyze their feedback.
-Maintaining high level of integrity among self and subordinates.
-Checking the guest order their service and billing.
-Learning and observing F&B (service) in different outlets.
-Preparing M I S for the outlet.
-Conducting briefing before operations & allocating duties as per sections.
-Requisition and maintaining par stocks of beverage and stationary.
-Insuring service in the restaurant as per standards.
-Maintaining guest history with birthdates likes and dislikes
Achievements
-Awarded as outstanding care for Guest
-Awarded as outstanding care for Associates
-Won Best wine seller of the month
Employers
-Working as a Guest Relation Officer for ACD from Nov 2***.
Education
-Diploma in Aviation, Hospitality from XYZ from 2***.
Personal Details
-DOB: 5th June, 19XX
-Languages known: English, Hindi.
-Address: XYZ
