Support engineer resume samples and formats
Support engineer resume samples and formats
Feb’07 to Nov’09 with ABC Global Services, Inc., Mumbai, India
As Senior Support Professional - HP, Adobe and Dell
Management Tools: SAP based Astro 2 CRM Ver. 3.0.4 (CPX) & CRM 5.0
Significant Highlights:
-Managed continuous communication with international clients (Corporate / Individual).
-Reviewed, analyzed, and communicated to client management on the progress production, timeliness and quality.
-Compiled, interpreted & analyzed customer’s applicable databases for quality improvement and provided suggestions on customer satisfaction/dissatisfaction level to the client.
-Imparted continuous on job training to the workforce for enhancing their productivity & operational efficiencies through knowledge enhancement / skill building.
-Monitored, coached and counselled service representatives in order to reinforce quality standards
and suggested service improvements.
Aug’04 to Jan’07 with ABC, Mumbai, India
As a Technical Consultant – Dell Outsourcing
Management Tools: SAP based Soft phone, DellServ 6.0
Significant Highlights:
-Successfully sustained relationship with revenue-driven Dell - XPS Business Support Group.
-Supervised, scheduled & conducted training sessions for employees who required guidance in specific areas in order to maintain a constant score of performance in the queue.
-Played a pivotal role in introducing the first Dell Pilot Project for remote assistance across globe.
-Holds the credit of dealing with a wide spectrum of customers and providing personalized, complete computing solutions for quick fix.
ABC Systems Pvt. Ltd., System Support Engineer, Aug’07 – Sep–‘09
Responsibilities:
- Configuring and maintaining Internet Connection Sharing and Proxy Servers
- Administration of Windows 2003 Active Directory Service.
- Administration of user accounts permissions and backup process in windows 2003 Infrastructure.
- Administration of Windows 2003 Infrastructure like DNS, DHCP & File Servers.
- Administration and Maintenance of network printers.
- Implementation of Security policies and standards for Windows 2003 Infrastructure
- Managing point to point connectivity with client site.
- Installation of MS office Suite, Open Office and business application etc.
- Implementation of Security policies and standards for Windows 2000 & 2003 Infrastructure
- Troubleshooting Connectivity Issues, Installation and Configuring issues of Windows 2003 Server/Windows.NET/ Windows Workstations related problems
- Implementing and maintaining MS Windows Server 2003 Active Directory Infrastructure
- Created user group, IP address and installing in user desk, To check web admin SOE ID locked or not
- CITIRX SERVER CLIENT configured and installed in client systems and banking application in user side, and fire wall will be enabled to citrix side.
- Configured Drive map and some application configured in I drives
- Installation, Configuration of Windows 2003 Server
- Installing and Configuring DNS and DHCP
- Administrating Users and Computer accounts on ADS
- Managing File server and Security Permissions.
- Patches and service pack installations through WSUS
- Client Co-ordination for a Technology Support.
- Backup and Restore using CA Backup Utility.
- Providing solution to the Tickets raised by the user through the TCS Tool provided by the Organization Ultimatix/Virtualtech and to meet the SLA of the tech process.
