What are the steps involved in a Grievance procedure?

What are the steps involved in a Grievance procedure?

A typical Grievance procedure includes the following steps:

Step 1: The employee, officer, and/or the Union representative shall present the grievance to the most immediate supervisor who has the authority to make adjustments in the matter within14 days of the alleged grievance or knowledge thereof.

Step 2: If a satisfactory settlement is not reached in Step 1 within three days following its completion, the employee, the Union and/or the Union representative may present the grievance to the department head. Upon the request of said department head, the grievance shall be in writing and shall state the grievant(s) names(s).

Step 3: If a satisfactory settlement is not reached in Step 2 within five days of the date of submission of the written grievance to the Department Head, the employee, the Union Committee and/or the Union representative may present the grievance to the Director. The Director or his/her designee shall schedule a meeting to be held within fourteen days of the receipt of the grievance by the Director with the Union Committee and/or Union Representative for the purpose of attempting to resolve the grievance. The Director or his/her designee shall respond in writing within seven days of the date of the meeting. Time frames may be extended in writing by mutual agreement of the parties.

Step 4: If the grievance is not resolved at Step 3 the Union may within 14 days after the Director's written response is due, serve written notice upon the employer that they desire to arbitrate the grievance and the Union may request the Federal Mediation and Conciliation Service to furnish a panel of five arbitrators. Within ten days of the receipt of the panel of arbitrators the parties shall select an arbitrator. The Union shall make the first and third strike and the employer the second and fourth strike of names. The remaining individual shall serve as arbitrator and hear the dispute. The decision of the arbitrator shall be final and binding upon the parties.