Customer service agent CV sample - CV formats / templates
Discussion
- RE: Customer service agent CV sample - CV formats / templates -PRATEEK BAJPAI (09/04/12)
Service Agent CV sample
Ram Kapoor
Contact No. +918568******
Email ID- ****@gmail.com
Career Summary
-A dynamic and friendly professional with 3 years experience as a service advisor in the banking and financial industry and am passionate about providing outstanding
customer service.
-Excellent knowledge to cultivate and retain the healthy relation with customers.
-Experience in solving customer’s banking issues by providing information and advice about their options.
-Skilled in promoting new policies and procedures.
-Ability to work in group as well as individually.
Personality Traits
-Confident and have genuine interest in customer satisfaction.
-Excellent communication skills in verbal and written both.
-Good client facing and knowledge about your work.
-Strong interpersonal skills.
Computer knowledge
-Well versed in basic use of computer.
-Internet savvy
Key Responsibilities handled
-Providing information about the services provided by the bank.
-Develops and establishes strong relationship with the customers.
-Troubleshoots services to best fit their needs and expectations.
-Attending phone calls and giving the proper information about their enquiry.
-Maintains the report of customer satisfaction.
-Provides training to the new employees.
Achievements
-Receive ‘Best Service Agent’ award in 2011.
-Recognized for excellent services for just satisfying each client every day.
Employer
-Working as Customer service agent in GHJ Bank Pvt. Ltd. from Jan 2009- Present.
Academia
-MBA in Marketing.
-Graduation.
Personal Details
-Language Known- Hindi, English, Punjabi, Urdu, French
-Date of Birth- DD/MM/YYYY
-Address- TYEIEIDD
