1) Match the following group 1 items (Authors) with group 2 items (Definitions)
1. Juran ------------------------------------------------- A. Quality is conformance to requirements
2. Crossby --------------------------------------------- B. Quality in essence is a way of managing the organization
3. Hoshin ----------------------------------------------- C. Quality is fitness for use
4. Feigenbaum ----------------------------------------- D. Quality is correcting and preventing loss,not living with loss
a. 1 – A, 2 – D, 3 – B, 4 – C
b. 1 – C, 2 – A, 3 – D, 4 - B
c. 1 – B, 2 – A, 3 – C, 4 - D
d. 1 – D, 2 – A, 3 – B, 4 - C
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Answer
Explanation
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ANSWER: 1 – C, 2 – A, 3 – D, 4 - B
Explanation:
No explanation is available for this question!
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2) According to ISO 8402, quality is defined as
a. the totality of features and characteristics of a product or service that bears on its ability to satisfy given needs
b. the totality of features and characteristics of a product or service that bears on its ability to satisfy stated or implied needs
c. the minimum loss imparted by the product to satisfy from the time the product is dispatched
d. none of the above
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Answer
Explanation
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ANSWER: the totality of features and characteristics of a product or service that bears on its ability to satisfy stated or implied needs
Explanation:
No explanation is available for this question!
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3) According Juran's Triology, which of the following actions is performed under planning procedure?
a. choosing control subjects
b. organizing project teams
c. project establishment
d. deal with resistance to change
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Answer
Explanation
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ANSWER: project establishment
Explanation:
No explanation is available for this question!
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4) According to Juran's triology diagram, what is the shaded region called?
a. zone of control
b. chronic waste
c. sporadic spike
d. none of the above
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Answer
Explanation
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ANSWER: chronic waste
Explanation:
No explanation is available for this question!
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5) Which formula is used to calculate quality of performance?
a. Quality of performance = quality of design + quality of conformance
b. Quality of performance = quality of design - quality of conformance
c. Quality of performance = quality of design + availability
d. None of the above
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Answer
Explanation
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ANSWER: Quality of performance = quality of design + quality of conformance
Explanation:
No explanation is available for this question!
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6) Which of the following strategies of Deming's fourteen points is included into category of Management commitment?
a. Institute leadership
b. Encouraging education
c. Eliminating exhortations
d. Adopting new philosophy
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Answer
Explanation
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ANSWER: Adopting new philosophy
Explanation:
No explanation is available for this question!
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7) Quality improvement planning is related to which category of cost?
a. Cost of failure
b. Cost of appraisal
c. Cost of prevention
d. All of the above
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Answer
Explanation
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ANSWER: Cost of prevention
Explanation:
No explanation is available for this question!
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8) Inadvertent errors are caused due to
a. improper timely feedback
b. less knowledge about the product
c. less information
d. all of the above
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Answer
Explanation
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ANSWER: all of the above
Explanation:
No explanation is available for this question!
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9) Which of the following statements is/are true according to Deming's Deadly Diseases?
a. short term profits are very useful for long term goals
b. mobility of management leads to stability
c. merit rating leads to devastating
d. all of the above
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Answer
Explanation
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ANSWER: merit rating leads to devastating
Explanation:
No explanation is available for this question!
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10) What is meant by P, D, S and A in PDSA cycle?
a. Progress Development Study Act
b. Plan Do Study Act
c. Project Development Study Act
d. Prevention Do Study Act
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Answer
Explanation
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ANSWER: Plan Do Study Act
Explanation:
No explanation is available for this question!
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