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Sample Resume for IT Support


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Professional Experience – 8 years

ABC Pvt Ltd February 20XX – Present

Sr. Engineer – IT Support Services

Job Profile:

- Technical Support Services: Provide technical support via telephone and email requests from internal users for all PC hardware, software and associated peripherals. Install and perform minor repairs to hardware, software, and peripheral equipment, as per installation specifications, setting up PC for employee use, performing & ensuring proper installation of operating systems, and appropriate software’s.

- IT Hardware Maintenance: Manage the existing PCs and peripherals to standards determined by the company by performing upgrades, new installations and carrying out routine procedures. Assisting in the compilation and maintenance of an accurate inventory of hardware and software.

- Tier II Support: Redirecting or escalating major hardware or software problems or defective products to vendors or technicians for service. Liaising with various teams of professionals for resolution of Technical issue’s and establishing a good working relationship with users and other professional’s in the domain of support.

- Project Assignments: Manage a team of four IT Support Engineers at different location for standby support. Develop training materials, procedures & assist in the compilation of the IT Support Centre's technical documentation, guidelines and ensure they are disseminated to users as well as New Hires.

XXX Pvt Ltd March 20XX – January 20XX

Engineer - Enterprise Infrastructure Services

Job Profile:

- Global IT Service Desk: Started my career in ex- Lehman brothers now Nomura with EU IT Service desk which was the level 1 support team for all Nomura EU employees and eventually started supporting the Global users for all Nomura offices worldwide for the same profile.

- Desktop PC Management: Managing all problems\issues related to windows profile, Microsoft Office and Miscellaneous Applications along with any other OS level issues & Desktop PC Maintenance.

- Packaging: Work with packaging team on various applications for break\fix, new package creation, testing and sign off with business upon desired functioning of apps.

- Account Administration: Manage user accounts for issues like account locked, password reset, and Security group add\remove and of similar nature.

- Matrix and Escalations: Create reports for various infrastructure changes carried out in EU and activities performed in general. Follow the defined escalation procedure for a particular process as and when required.

- Servers: Facilitate monitoring and performance evaluation of Windows server systems and make recommendations for improvements/upgrades, also did print queue creation for new printers in the LAN.

- IT Security: Liaise with IT Sec team in ensuring all desktops are as per the defined level of security with relevant hot fixes and data protection.

- Client Management – My role in Nomura also demanded a lot of client management by interacting with various different clients across the globe and understanding their IT needs after which as a team we acted on the same and were successful.

- Migrations – As the company had a huge transition from Lehman infrastructure to Nomura infrastructure, have been a part of these transitions with a success rate of 95%

XYZ India Pvt Ltd January 20XX –January 20XX
Technical Helpdesk Analyst

Job Profile:

- Global IT Helpdesk: Providing First Line Technical Support to NCR associates worldwide. Support included identification and resolution of issues ranging from Microsoft Windows to MS Office suite/ PC hardware Desktops/Laptops. Installing Antivirus, checking for compliance by running the SMS report, delegating tasks to various support teams depending on the issue.

- Level II Technical Support: Promoted to Level II Technical support in Providing Amadeus (NCR’s External Customer) for their Reservation System related technical issues. Support included Troubleshooting Frame relay Devices, OS (Microsoft Windows), VPN, Switch, Firewall settings, Thermal & Dot matrix Printers, Amadeus Reservation Platforms – Configuration & troubleshooting.

- Project Assignments: Maintaining Knowledge Repository being shared among the team. I was also involved in mentoring new hires in their OJT period. Report Generation in Remedy for Analysing Team Performance.


Academic Profile
- BE – 20XX – AAA University

Certifications & Trainings

- Successfully completed A+ and N+ certification training via XXX University.
- Successfully completed ITIL: Service Desk and Incident Management certification training – XXX University.
- E- Commerce certification.
- Basic Computer Training –NIIT.

Achievements

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Personal Profile
- Date of Birth:
- Languages Known:
- Address:


Sample Resume for IT Support 12-24-2012 12:59 AM

Sample Resume for IT Support

Name:
E-mail:
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CAREER OBJECTIVE:

Aim to achieve excellence & expertise in the field of Information Technology, System - Network Administration & ERP Implementation and scale heights with leading organizations.

PROFESSIONAL SYNOPSIS:

- Work Experience: 8 years
- Presently working with XXX Limited, as Deputy Manager – IT Support
- Professional with proven track record in implementation, administration, service & support of IT infrastructure & ERP business applications, Strategic Planning, System Administration & Network Management
- Exposure towards managing IT Infrastructure of different industry verticals (IT & Non-IT Companies)
- International exposure to Remote IT Support, provide technical solution to clients based at USA & Europe (UK, Germany)
- An effective communicator with excellent negotiation, leadership, planning and social skills that can build and maintain relation within and beyond organization
- Self Motivated, Self Confident, Hardworking with Good Grasping Power & Organizing Skills, Ability to accept Challenges & Responsibilities



Certifications

- MCP - Microsoft Certified Professional (70-290: Windows 2003 Server), December 2009
- Certification in Mobile Computing and Embedded Systems, Indian Institute of Technology (IIT) - Bombay (Powai), June 2006 [Through Distance Learning]
- PC+ Network Course (including Hardware, Network, MCSE, CCNA, Linux & Solaris), IIHT - Ahmedabad, March 2005


TECHNICAL PROFICIENCY:


- Servers : HP DL380G6, HP BladeSystem c7000 with ProLiant BL480c G1 & ProLiant BL465c G1 Servers, HP ProLiant DL585G1, ProLiant DL380G5, IBM x226 & Dell Power Edge 2850, RAID, Active Directory Infrastructure (ADS), Microsoft Cluster, Group Policy – Permissions, DNS, DHCP, IIS, Terminal Server Setup
- Hardware : Assembling, Installation, Maintenance of branded - assembled IT peripherals including Servers, Desktops, Laptops, Routers, Switches, Wi – Fi, Wireless Access Points – Clients, ADSL/ Dialup Modems, Printers – Laserjet/ Deskjet/ DMP/ Plotter, Scanners & Multi Function Devices (MFDs)
- Network: Network Designing & Implementation - Support, Structure Cabling, LAN & WAN, Wireless Network, Switching, Routing, Network Address Translation (NAT), TCP/ IP, Virtual Private Network (VPN), RAS, NLB, Proxy, Internet Connectivity
- Security Solution : Sonicwall Hardware Firewall - NSA2400/ PRO3060, NETGEAR ProSafe VPN Firewall FVX538, Microsoft Forefront Threat Management Gateway 2010/ ISA Server 2004, Symantec, Trendmicro & McAfee Antivirus Corporate Edition
- Mail Server : Microsoft Exchange Server 2010/ 2007/ 2003/ 2000, IQuinox – QLC Postmaster (POP, SMTP, IMAP)
- Operating Systems : Microsoft Windows Servers – 2008/ 2003/ 2000/ NT 4.0 (SBS/ Standard/ Enterprise/ Storage/ Web/ Sharepoint Servers), DOS, Microsoft Windows Client OS – Windows 7/ Vista/ XP/ ME/ 2000/ ‘98/ ‘95/ 3.x, Basic of Linux Client OS
- Storage/ Backup: Windows Backup Utility, Veritas & CommVault Backup Application, SAN (Fiber Channel) Storage, EMC2 iSCSI Storage Devices, HP LeftHand P4300 4.8TB SAS Backup Storage, Tape Drives
- Virtualization : Hyper V, Microsoft Virtual PC, VMWare (ESX)
- Databases : Basic functionalities of Microsoft SQL Server 2008/ 2005/ 2003, Oracle 9i, FoxPro
- Office Tools: MS Office, MS Visio, MS Outlook, Outlook Express, Open Office

WORK EXPERIENCE:

XXX Limited, Ahmedabad (October 2011 – till date)

Designations: Deputy Manager – IT Support

Roles & Responsibilities: As an IT Infrastructure Manager responsible for complete IT setup of the organization including its Corporate Office & around 120 branches located in 7 states across India

- Leading team of strong professionals to ensure quality service & support delivery to all staff members and ensure maximum uptime of IT resources
- Maintenance of Server, Storage & Security setup, MPLS VPN connectivity between Head Office & branches, Website management, Hardware/ Software service & support, Asset Management, etc.
- Branch co-ordination for IT services & support, Vendor management

XYZ Consultants Private Limited, Ahmedabad (November 2010 – October 2011)

Designations: System Support Administrator

Responsibilities: As System Administrator, responsible for overall IT Infrastructure of the company including Development - IT support center at Ahmedabad & Data Centers based in USA & Germany.
- Provide remote IT technical support to overseas clients (Europe & USA) and performing activities ranging from system admin tasks, maintenance, troubleshooting, setting up and installing IT setup at client location.
- Administration, implementation, maintenance/upgrade, troubleshooting of Windows Servers Infrastructure, Domain Controller Servers, Database Servers, Exchange Servers, Web Servers, SSL Certificate Installation, Setup Windows Server 2008 R2 & SQL 2008 R2 Cluster, Data Center management
- Configure security solutions like Forefront TMG2010, antivirus protection, DNS, Storages & Backups, Wireless Router, Desktops, Laptops, Printers, Microsoft products & AMD based software - hardware and network infrastructure.

ABC Limited, Ahmedabad (September 2006 – November 2010)

Designations: IT & ERP Support Administrator

Responsibilities: As IT In-charge, responsible for the overall IT Infrastructure of the company including Head Office & Manufacturing Units whereby holding authority for overall implementation of IT mechanism.

- Leading team of strong professionals with excellent team management through quality service delivery and employee motivation with a vision to achieve optimum goals of the organisation
- Planning, Designing, Implementation & Maintenance of Server Infrastructure (HP DL380G6, IBM x226) with RAID 0 and RAID 5, Domain Controller Servers, Application Server (Terminal Server), Database Server, Mail Server, Time Attendance Server, Antivirus Server & Internal Chat Application
- Install & manage complete IT Setup including hardware, network & software setup across multiple locations with 7 Servers, 140+ Client systems, 5 Laptops, 30 Printers & various other IT peripherals
- Configure Security Solutions like Hardware Firewall, Corporate Antivirus protection
- Managing user profile, user rights, disk quota management, domain group policy configuration
- Domain registration – Web hosting, Website redesigning & up gradation
- Point to Point Wireless (RF) WAN Links Inter-connecting Head Office & Manufacturing Units.
i) 32 Kms Link with 10 Mbps Bandwidth (Between Head Office & Factory at Remote Location)
ii) 2 Kms Link with 25 Mbps Bandwidth (Between Factory & Coating Division)
- Implemented Campus Area Network (CAN) through LAN, Wi-Fi Network & 12 Point to Point Wireless (RF) Link Network between Various Buildings / Paper Machines with in 1 Sq. Km. Factory Premises
- Implemented Biometric Time Attendance System, Weighbridge Automation & its integration with ERP
- Implemented Remote Support Tools to enhance user support using 3rd party remote support tools
- Additional implementations like Digital IP EPBAX, Online/ Offline UPS, FAX, Large MFD’s (Printer, Copier, Scanner) & mobile CUG communication

Academic Achievements

- University 2nd Rank holder both in M.Sc. (Electronics) & B.Sc. (Electronics) Degree Examination conducted by Gujarat University
- Awarded Certificate of Practical Training by Space Applications Centre (SAC)/ Indian Space Research Organization (ISRO) for the project done
- Awarded Certificate of Merit for 1st Rank in B.Sc. (Electronics) at R. G. Shah College

QUALIFICATION:

- Diploma in Hardware Management (DIM), - XXX University, June 2010
- M.Sc. (Electronics), XXX University, May 2004
- B.Sc. (Electronics), XXX University, April 2002

Personal Details:

Date Of Birth:
Languages Known:
Address:

Sample Resume for IT Support 12-24-2012 12:58 AM

Sample resume for IT Support



Name:
E-mail:
Phone:

Career Objective:

Seeking middle level assignment in Technical Support Engineer to enhance efficiency of the company and to contribute to the highest potential to achieve the objective of organization that will impact company’s growth and enrich my technical and professional skills by obtaining a responsible and challenging position where my education and work experience will have valuable application.

Experience Summary:

- 6 years of rich experience as Support Engineer With in a highly motivated organization.

- One year Diploma in Computer Hardware Engineer from GT Computer Hardware Engg. College Jaipur.
- Summer Training of Hardware & Networking under Rajasthan Patrika in 2008
- Training of CCNA from G.I.T in 2008
- B.A from Rajasthan University Jaipur.
- H.S.C from board of Secondary Education Rajasthan.
- S.S.C from Board of Secondary Education Rajasthan.

Professional Experience:


COMPANY :- XXX GLOBAL PVT. LTD
DESIGNATION :- CUSTOMER SUPPORT ENGINEER

Work Experience : From May 2007 to November 2007

Job Responsibilities :

- Installation, trouble shooting Windows 98, Win- XP, Win 2000 & 2003 above operating system and LAN.
- Troubleshooting and Maintenance of all Printers
- Looking all the maintenance of Scanners.
- Troubleshooting & Maintenance of SMPS, Motherboard, Printer
Monitor.

COMPANY : XXX
DESIGNATION : TECHNICAL SUPPORT
Work Experience: From Dec. 2007 to Dec. 2008.

Job Responsibilities :

- Knowledge in installation, trouble shooting Windows 2000 & above operating system
- Configuring network with IP Scheming & troubleshooting the same and knowledge on current technology.
- Handling all type Video Cameras & Visualizer.
- Installed all Video Software and security Software and Keep Database update
- Manage Security cam and check daily basis

COMPANY : XXX
DESIGNATION : SYSTEM ADMINISTRATOR

Job Responsibilities :

- Handling all type computers & Laptop
- Configuring network with IP Scheming & troubleshooting the same and knowledge on current technology.
- Install all type software like max , maya. Photoshop cs2,cs3, cs4
- Keep all the computer update from Antivirus and keep good speed
- Connected all computer from the Lan Networking and Handlled them

Areas of Expertise:

- Troubleshooting and Maintenance of Systems.
- Installations, Configurations.
- LAN, Printers, Scanners, Plotters.
- Software Support and Technical Support
- Installed SQL server 2003 on System and Keep Synchronize from data base server.
- Keep Database up date , safe and secure .

Extra – Curricular Activities:

- Playing Football.

Personal Information:
- Date Of Birth:
- Languages Known:
- Address:


Sample resume for IT Support 12-24-2012 12:57 AM

 

 

 
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